i3 Verticals

Compensation

Full Description

JOB TITLE: Key Account Manager DEPARTMENT: Public Sector - Utility Practice REPORTS TO: Director of Sales JOB LOCATION: Remote/Tennessee/Kentucky TRAVEL: Up to 25% ESSENTIAL DUTIES & RESPONSIBILITIES: • Building Relationships: Key Account Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries. • Client Engagement: The success of this role will measured by improved engagement between i3V and the client through KPIs such as: • Increased involvement in i3V educations sessions, • Upgrades or growth of current subscriptions, • Mapping and expanding key contacts within the Customer organization, • Development of client success plans, and • Pipeline generation of new sales opportunities within customer base or through referrals, etc. • Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases. • Opportunity Identification: Key Account Managers identify potential opportunities and inform the sales team to follow up. • Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role. • Issue Resolution: They attend to client complaints and issues to facilitate prompt resolution of issues. • Improving Satisfaction: Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement. • Collaboration: Working with internal departments to ensure the company meets clients’ expectations. • Salesforce.Com CRM System Usage : Active input of timely and accurate information into the Salesforce customer relationship management system. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE): • Communication Skills: Excellent communication skills are crucial for building relationships and addressing client inquiries. • Problem-Solving: Key Account Managers need to be adept at resolving client issues effectively. • Collaboration: Working closely with sales and marketing teams to boost profitability and customer satisfaction. • Analytical Skills: Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement. PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): • At least three years work experience in a role that requires sales, business development, product support or relationship management skills. Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York