Hyster-Yale Group

Compensation

Full Description

Job Title Service Solutions Sales Manager Job Category Sales Job Description What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Service Solutions Sales Manager. The Field-based (remote) position will be headquartered out of our Greenville, NC headquarters office. What you will do: Travel: You will travel 75% of the time, engaging extensively with our Major Account customers. Drive Pipeline Growth: Identify and pursue target accounts, maintaining a robust flow of qualified opportunities in the CRM and providing regular forecasts. Strategic Account Planning: Develop and execute sales plans tailored to customer needs, collaborating with National Accounts and utilizing Salesforce for account development. Deliver Revenue and Value: Implement sales strategies to meet annual operating plan goals, including conducting C-level discovery meetings to understand and address customer service program expectations. Conduct Site Surveys and Respond to RFPs: Complete fleet application surveys to support RFP submissions and generate timely, comprehensive proposals with full pricing and recommendations. Ensure Customer Satisfaction and Competitive Solutions: Communicate customer expectations clearly, design service solutions that meet profitability guidelines, and differentiate offerings by quality, scope, and pricing. Who you are: Strong Communicator: You excel at articulating ideas clearly and confidently, adapting your message to each audience and fostering productive conversations. Relationship Builder: You are skilled at nurturing trust and collaboration with customers, colleagues, and stakeholders to drive successful outcomes. Problem Solver: You approach challenges proactively, demonstrating resourcefulness and creativity in developing effective solutions for customer needs. Results-Oriented: You maintain focus on goals and follow through with determination, consistently delivering high-quality work in a fast-paced environment. Adaptable & Resilient: You thrive in dynamic situations, quickly adjusting to change and maintaining professionalism under pressure. What you will need: Education: Bachelor’s in Business; MBA a plus. Experience: At least 7 years’ relevant business experience. Skills, Experience & Abilities Product Application and Industry Expertise: Minimum 3 years of experience in industrial equipment or materials handling sectors, with a strong understanding of how products address customer needs and industry challenges. Fleet Management Proficiency: Demonstrated knowledge of fleet management principles, including operating cost analysis, fleet optimization strategies, and data-driven decision-making. At least 3 years of direct experience in this area. Sales Acumen: Proven success in solution-based selling, pipeline management, and negotiating complex service contracts, preferably within the industrial or B2B environment. Customer Engagement, Presentation, and Communication: Exceptional ability to present solutions and value to stakeholders at all levels, including C-suite executives. Strong customer service orientation and persuasive communication skills are essential. Analytical and Problem-Solving Skills: Ability to assess customer operations, identify improvement opportunities, and develop tailored solutions that drive measurable results. Technical Proficiency: Advanced PC skills with expertise in Microsoft Word, Excel, PowerPoint, and CRM platforms (such as Salesforce) for reporting, forecasting, and proposal development. Who we are: Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com. What we offer: Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. Full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). #LI-TE1 #LI-HYBRID Job Type Permanent Time Type Full time Work Hours 40 Travel Required 75% Primary Location HY US North Carolina (Remote) Address Home Office Zip Code 27565 Field-Based Yes Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled Hyster-Yale Materials Handling, Inc., is a global leader dedicated to advancing the materials handling industry. We design, engineer, manufacture, sell and service a comprehensive line of lift trucks, attachments and power and technology solutions, marketed primarily under the Hyster® and Yale® brand names. As one of the largest lift truck manufacturers, Hyster-Yale is not only committed to transforming the way the world moves materials from Port to Home, but also delivering optimal solutions that meet our customers’ needs while ensuring outstanding customer care. Our achievements are driven by our people, our strong culture and commitment to our values, which are founded on a philosophy of integrity, respect and excellence. At Hyster-Yale, you can feel the loyalty from the inside out.