Hyrhub

Compensation

Full Description

Position: Solutions / Implementation Engineer Location: Dallas,TX. Job responsibilities  Collaborate with the sales team as a Solution specialist in customer presentations helping customers select the correct solution.  Determine and document the technical requirements to meet the client goals and function as a liaison between the Sales team and product development teams.  Respond to Request for Information (RFI) and Request for Proposal (RFP) from customers.  Coordinate the transition between pre-sales and implementation once sale is closed.  Onboard the customer starting with the kick-off meeting followed by preparing and managing the detailed implementation plan following the company guidelines.  Initiate procurement related activities with the various internal and external procurement teams  Work with customers to review the business process and create a business process document and process mapping document.  Schedule and manage weekly implementation call with customers and publish weekly status reports.  Coordinate with the Installation team to plan travel for installation if needed.  Conduct an overall validation of the solution scope and manage the transition through go live.  Prepare training plans and execute onsite & remote training.  Travel to customer site as part of implementation & onsite go-live assistance.  Setup transition sessions to Support, introduce to customer and initiate hand over.  Review installation with the customer and get a sign off for Go-Live followed by formal feedback from customer.  Act as a primary point of contact, maintaining customer relationship and work towards customer’s success via the use of the Semnox solutions and services.  Schedule and manage periodic meetings with customers according to company guidelines.  Manage any critical issues through resolution and follow up in collaboration with internal teams.  Any other tasks assigned by manager or company. Preferred Qualifications  High School Diploma, associate degree or higher Preferred  Adequate knowledge of electronics and basic Network knowledge with router and access point configuration knowledge. Proficient in technology, especially Microsoft Office applications.  High attention to detail, strong analytical and organizational skills.  Proactive qualities with the willingness to learn.  Ability to work well under pressure and with minimal supervision.  Experience working in Venue Management Systems providers, Cashless system providers, Family Entertainments (FEC), Amusement and Theme parks a plus.  Team player, willing to help and support other employees and departments. Job requirements and working conditions.  Candidates will be required to pass a background check and drug screening.  Must be able to work long hours seated and in front of a computer.  This position requires the Candidate to be based in Dallas.  Valid US driver’s license, Valid Passport (travel to national & international locations as needed).  Willing to work flexible hours including weekends and evenings based on customer demand.  Willing to travel to customer locations as necessary.  Candidate will be required to work out of Dallas, US office.  Fluent in Spanish & English Benefits  Medical, Dental and Vision insurance  401K plan