via Remote Rocketship
$100000K-120000K a year
Provide technical support and problem resolution for enterprise IT systems.
Experience in IT support, troubleshooting, and escalation management across multiple platforms.
Job Description: • Partner with Sales and customers to develop and configure data center power distribution solutions that meet technical, operational, and commercial requirements • Create, review, and approve pre-sale technical designs, one-line diagrams, and solution configurations in support of RFQs and proposals • Ensure solutions comply with applicable standards and codes (NEC, UL, ANSI, NEMA, NFPA, IEEE) • Evaluate customer specifications and provide technical guidance for Tier I–IV data center architectures and mission-critical power systems • Prepare detailed submittal packages following project award, including drawings, bills of material, and technical documentation • Collaborate with Manufacturing and Production to support product configuration, lead-time alignment, and design clarification • Support development and maintenance of configuration tools and standardized application engineering workflows • Serve as a technical resource for switchboards, PDUs, RPPs, STSs, transformers, breakers, metering, and power quality systems • Support RFI and RFP technical responses and customer presentations • Assist with design reviews, factory acceptance testing support, and field issue resolution when required • Provide technical training and knowledge sharing to Sales and internal stakeholders • Support continuous improvement of application standards, tools, and documentation Requirements: • Bachelor’s degree in Electrical Engineering (BSEE) or a related field • Experience in data center or critical power infrastructure, including switchboards, PDUs, RPPs, STSs, transformers, and low-voltage distribution systems • Strong understanding of one-line diagrams, system architecture, and electrical equipment configuration • Knowledge of RFQ/RFI/RFP processes and customer specification review for data center projects • Working knowledge of LV switchboard design and manufacturing considerations • Familiarity with protective devices (thermal magnetic breakers, MCCBs, power breakers), metering systems (PQM, BCM), and power quality solutions • Strong technical communication skills and ability to interface with customers, Sales, and Engineering Benefits: • employer-paid medical, dental, and vision coverage • 401(k) with company match • professional growth and advancement opportunities
This job posting was last updated on 2/27/2026