Hyatt Vacation Ownership

Compensation

Full Description

Job Title: Administrative Assistant Call Center - Work From Home (Orlando, FL area) Company Overview: Hyatt Vacation Ownership is a leading hospitality company dedicated to providing exceptional vacation experiences through its innovative timeshare programs. With a strong commitment to customer satisfaction and employee growth, Hyatt Vacation Ownership fosters a dynamic and supportive work environment. Role Overview: As an Administrative Assistant in our Call Center, you will play a crucial role in supporting the department by managing administrative tasks and ensuring smooth communication between guests and associates. This remote position requires you to be organized, detail-oriented, and responsive to inquiries, helping maintain high service standards. What You'll Do: - You will provide organizational and administrative support to the call center team and department. - You will enter and retrieve work-related information in computer databases to update records, files, and reservations. - You will address inquiries from guests and associates via telephone and email promptly and professionally. - You will assist in scheduling and coordinating meetings and appointments for the team. - You will maintain accurate and up-to-date documentation and reports. - You will collaborate with team members to improve administrative processes and customer service. - You will handle confidential information with discretion and professionalism. What You Bring: - You have at least 2 years of experience in an administrative or customer service role, preferably in a call center environment. - You possess strong computer skills, including proficiency with Microsoft Office Suite and database management. - You have excellent verbal and written communication skills. - You are highly organized with strong attention to detail. - You demonstrate the ability to multitask and manage time effectively in a remote work setting. Bonus Points If You Have: - Experience working in the hospitality or vacation ownership industry. - Familiarity with call center software and CRM systems. - Bilingual abilities, especially in Spanish. - Previous experience working from home or in a virtual team environment. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer competitive salary and benefits packages. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer employee discounts on Hyatt vacation products and services. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role through our online application portal. We look forward to hearing from you!