Hyatt Vacation Ownership

Compensation

Full Description

Job Title: Administrative Assistant Call Center - Work From Home (Orlando, FL area) Company Overview: Hyatt Vacation Ownership is a leading hospitality company dedicated to providing exceptional vacation experiences to its members. With a strong commitment to customer service and innovation, Hyatt Vacation Ownership offers a dynamic and supportive work environment where employees can grow and thrive. Role Overview: As an Administrative Assistant in our Call Center, you will play a crucial role in supporting the department by managing organizational and administrative tasks. Your efforts will help ensure smooth operations and excellent service delivery to both guests and associates. What You'll Do: - You will provide comprehensive administrative support to the call center team and department. - You will enter and retrieve work-related information in computer databases to update records, files, and reservations. - You will address inquiries from guests and associates via telephone and email promptly and professionally. - You will assist in coordinating schedules, meetings, and communications within the department. - You will maintain accurate and organized records to support operational efficiency. - You will collaborate with team members to resolve issues and improve processes. - You will handle confidential information with discretion and professionalism. What You Bring: - You bring at least 2 years of experience in an administrative or customer service role, preferably in a call center environment. - You have strong computer skills, including proficiency with database management and Microsoft Office Suite. - You possess excellent communication skills, both verbal and written. - You demonstrate strong organizational skills and attention to detail. - You are able to work independently in a remote work setting while managing time effectively. Bonus Points If You Have: - Experience working in the hospitality or vacation ownership industry. - Familiarity with reservation systems and customer relationship management (CRM) software. - Bilingual abilities, especially in Spanish. - Previous experience working from home in a similar role. What We Offer: - We offer a flexible work-from-home arrangement within the Orlando, FL area. - We offer competitive compensation and benefits packages. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer employee discounts on Hyatt vacation products and services. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role through our careers page at Hyatt Vacation Ownership. We look forward to hearing from you!