Hyatt Vacation Ownership

Compensation

Full Description

Job Title: Administrative Assistant Call Center - Work From Home (Orlando, FL area) Company Overview: Hyatt Vacation Ownership is a leading hospitality company dedicated to providing exceptional vacation experiences through innovative ownership programs. With a strong commitment to customer satisfaction and employee growth, we foster a dynamic and supportive work environment. Role Overview: As an Administrative Assistant in our Call Center, you will play a crucial role in supporting daily operations by providing organizational and administrative assistance. You will be the backbone of our team, ensuring smooth communication and efficient handling of guest and associate inquiries. What You'll Do: - You will provide comprehensive administrative support to the call center department and its team members. - You will enter and retrieve work-related information in computer databases to update records, files, and reservations. - You will address inquiries from guests and associates via telephone and email with professionalism and care. - You will assist in scheduling and coordinating meetings, appointments, and team activities. - You will maintain accurate and organized documentation to support operational efficiency. - You will collaborate with team members to resolve issues and improve service delivery. - You will manage incoming and outgoing communications to ensure timely responses. - You will support special projects and perform other duties as assigned to enhance department performance. What You Bring: - Minimum of 2 years of experience in an administrative or call center support role. - Proficiency with computer databases and Microsoft Office Suite (Word, Excel, Outlook). - Excellent verbal and written communication skills. - Strong organizational skills with attention to detail. - Ability to multitask and manage time effectively in a remote work environment. - Must reside in the Orlando, FL area to qualify for this work-from-home position. Bonus Points If You Have: - Experience in the hospitality or vacation ownership industry. - Familiarity with customer relationship management (CRM) software. - Bilingual abilities, especially in Spanish. - Prior experience working remotely with a distributed team. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer competitive salary and benefits packages including health insurance and paid time off. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer access to exclusive Hyatt vacation ownership discounts and perks. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role through our careers page at Hyatt Vacation Ownership. We look forward to hearing from you!