Hyatt Vacation Ownership

Compensation

Full Description

Job Title: Administrative Assistant Call Center - Work From Home (Orlando, FL area) Company Overview: Hyatt Vacation Ownership is a leading hospitality company dedicated to providing exceptional vacation experiences through innovative ownership programs. With a strong commitment to customer satisfaction and employee growth, Hyatt Vacation Ownership fosters a collaborative and dynamic work environment. Role Overview: As an Administrative Assistant in our Call Center, you will play a crucial role in supporting the department by managing organizational and administrative tasks. Your efforts will ensure smooth operations and excellent service delivery to both guests and associates. What You'll Do: - You will provide comprehensive administrative support to the call center team and department. - You will enter and retrieve work-related information in computer databases to update records, files, and reservations. - You will address inquiries from guests and associates via telephone and email promptly and professionally. - You will assist in scheduling and coordinating meetings and departmental activities. - You will maintain accurate and organized documentation to support operational efficiency. - You will collaborate with team members to resolve issues and improve processes. - You will handle confidential information with discretion and professionalism. - You will support special projects and perform other duties as assigned. What You Bring: - Minimum of 2 years of experience in an administrative or call center support role. - Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and database management. - Excellent verbal and written communication skills. - Strong organizational skills with attention to detail. - Ability to multitask and manage time effectively in a remote work environment. - High school diploma or equivalent; associate degree preferred. Bonus Points If You Have: - Experience working in the hospitality or vacation ownership industry. - Familiarity with CRM software and call center technologies. - Bilingual skills, especially Spanish. - Previous experience working remotely or in a virtual team setting. What We Offer: - We offer a flexible work-from-home arrangement within the Orlando, FL area. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer paid time off and holiday benefits. Ready to Apply? To join our team as an Administrative Assistant Call Center, please submit your resume and cover letter through our careers page at www.hyattvacationownership.com/careers. We look forward to hearing from you!