Hyatt Vacation Ownership

Compensation

Full Description

Job Title: Administrative Assistant Call Center - Work From Home (Orlando, FL area) Company Overview: Hyatt Vacation Ownership is a leading hospitality company dedicated to providing exceptional vacation experiences through innovative ownership programs. With a strong commitment to customer satisfaction and employee growth, Hyatt Vacation Ownership fosters a dynamic and supportive work environment. Role Overview: As an Administrative Assistant in our Call Center, you will play a crucial role in supporting the department by managing organizational and administrative tasks. This position is designed to ensure smooth operations by handling data entry, record management, and responding to inquiries from guests and associates. What You'll Do: - You will provide comprehensive administrative support to the call center team and department. - You will enter and retrieve work-related information in computer databases to update records, files, and reservations. - You will address inquiries from guests and associates via telephone and email promptly and professionally. - You will assist in maintaining accurate and organized documentation to support operational efficiency. - You will coordinate with team members to ensure timely completion of administrative tasks. - You will help manage scheduling and communication within the department. - You will support special projects and initiatives as assigned by management. What You Bring: - You bring at least 2 years of experience in an administrative or customer service role, preferably in a call center environment. - You have strong computer skills, including proficiency with Microsoft Office Suite and database management. - You possess excellent communication skills, both verbal and written. - You demonstrate strong organizational skills and attention to detail. - You are comfortable working independently in a remote work setting. Bonus Points If You Have: - Experience working in the hospitality or vacation ownership industry. - Familiarity with CRM software and call center technologies. - Bilingual abilities, especially in Spanish. - Prior experience working from home in a similar role. What We Offer: - We offer a flexible work-from-home schedule within the Orlando, FL area. - We offer competitive salary and benefits packages. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer employee discounts on Hyatt vacation ownership products. Ready to Apply? Please submit your resume and cover letter through our online application portal. We look forward to learning how you can contribute to the Hyatt Vacation Ownership team!