Hyatt Vacation Ownership

Compensation

Full Description

Job Title: Administrative Assistant Call Center - Work From Home (Orlando, FL area) Company Overview: Hyatt Vacation Ownership is a leading hospitality company dedicated to providing exceptional vacation experiences through its innovative timeshare programs. With a strong commitment to customer satisfaction and employee growth, Hyatt Vacation Ownership fosters a dynamic and supportive work environment. Role Overview: As an Administrative Assistant in our Call Center, you will play a crucial role in supporting the department by managing administrative tasks and ensuring smooth communication between guests, associates, and team members. This remote position requires you to be organized, detail-oriented, and responsive to inquiries. What You'll Do: - You will provide organizational and administrative support to the call center department and its team members. - You will enter and retrieve work-related information in computer databases to update records, files, and reservations. - You will address inquiries from guests and associates via telephone and email promptly and professionally. - You will assist in scheduling and coordinating meetings and appointments for the team. - You will maintain accurate and up-to-date documentation and reports. - You will collaborate with other departments to ensure seamless operations and customer satisfaction. - You will handle confidential information with discretion and professionalism. What You Bring: - Minimum of 2 years of experience in an administrative or call center support role. - Proficiency with computer databases and Microsoft Office Suite (Word, Excel, Outlook). - Excellent verbal and written communication skills. - Strong organizational skills with the ability to multitask and prioritize effectively. - Ability to work independently in a remote work environment. Bonus Points If You Have: - Experience in the hospitality or vacation ownership industry. - Familiarity with CRM software and call center technologies. - Bilingual skills, especially Spanish and English. - Previous experience working from home. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer competitive salary and benefits packages. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer employee discounts on Hyatt vacation products and services. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.hyattvacationownership.com/careers. We look forward to hearing from you!