Hyatt Vacation Ownership

Compensation

Full Description

Job Title: Administrative Assistant Call Center - Work From Home (Orlando, FL area) Company Overview: Hyatt Vacation Ownership is a leading hospitality company dedicated to providing exceptional vacation experiences through its innovative timeshare programs. With a strong commitment to customer satisfaction and employee growth, Hyatt Vacation Ownership fosters a dynamic and supportive work environment. Role Overview: As an Administrative Assistant in our Call Center, you will play a crucial role in supporting the department by managing administrative tasks and ensuring smooth communication between guests and associates. This remote position requires you to be organized, detail-oriented, and responsive to inquiries, helping maintain high service standards. What You'll Do: - You will provide organizational and administrative support to the call center team and department. - You will enter and retrieve work-related information in computer databases to update records, files, and reservations. - You will address inquiries from guests and associates via telephone and email promptly and professionally. - You will assist in scheduling and coordinating meetings and appointments for the team. - You will maintain accurate and up-to-date documentation and reports. - You will collaborate with team members to improve administrative processes and customer service. - You will handle confidential information with discretion and professionalism. What You Bring: - You have at least 2 years of experience in an administrative or customer service role, preferably in a call center environment. - You possess strong computer skills, including proficiency with Microsoft Office Suite and database management. - You have excellent verbal and written communication skills. - You demonstrate strong organizational skills and attention to detail. - You are comfortable working independently in a remote work setting. Bonus Points If You Have: - Experience working in the hospitality or vacation ownership industry. - Familiarity with CRM software and call center technologies. - Bilingual abilities, especially in Spanish and English. - Prior experience supporting remote teams. What We Offer: - We offer a flexible work-from-home schedule based in the Orlando, FL area. - We offer competitive salary and benefits packages including health insurance and paid time off. - We offer opportunities for professional development and career growth within Hyatt. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer the chance to be part of a globally recognized hospitality brand. Ready to Apply? Please submit your resume and a cover letter outlining your qualifications and interest in the role through our careers website or via email to hr@hyattvacationownership.com. We look forward to hearing from you!