Hyatt Vacation Ownership

Compensation

Full Description

Job Title: Administrative Assistant Call Center - Work From Home (Orlando, FL area) Company Overview: Hyatt Vacation Ownership is a leading hospitality company dedicated to providing exceptional vacation experiences through its innovative timeshare programs. With a strong commitment to customer satisfaction and employee growth, Hyatt Vacation Ownership fosters a dynamic and supportive work environment. Role Overview: As an Administrative Assistant in our Call Center, you will play a crucial role in supporting the department by managing organizational and administrative tasks. This position is designed to ensure smooth operations by handling data entry, record management, and responding to inquiries from guests and associates. What You'll Do: - You will provide comprehensive administrative support to the call center team and department. - You will enter and update work-related information in computer databases, including records, files, and reservations. - You will address inquiries from guests and associates via telephone and email promptly and professionally. - You will assist in coordinating schedules and managing communications within the department. - You will maintain accurate and organized records to support operational efficiency. - You will collaborate with team members to ensure seamless workflow and customer service excellence. - You will handle confidential information with discretion and professionalism. What You Bring: - You have at least 2 years of experience in an administrative or customer service role, preferably in a call center environment. - You possess strong computer skills, including proficiency with Microsoft Office Suite and database management. - You have excellent communication skills, both verbal and written. - You demonstrate strong organizational skills and attention to detail. - You are comfortable working independently in a remote work setting. - You reside in the Orlando, FL area as this is a work-from-home position requiring local presence. Bonus Points If You Have: - Experience with hospitality or vacation ownership industries. - Familiarity with CRM software and call center technologies. - Bilingual abilities, especially in Spanish. - Prior experience working remotely with a distributed team. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer competitive salary and benefits packages. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer employee discounts on Hyatt vacation products and services. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role through our careers page at Hyatt Vacation Ownership. We look forward to hearing from you!