Hyatt Vacation Ownership

Compensation

Full Description

Job Title: Administrative Assistant Call Center - Work From Home (Orlando, FL area) Company Overview: Hyatt Vacation Ownership is a leading hospitality company dedicated to providing exceptional vacation experiences through innovative ownership programs. With a strong commitment to customer satisfaction and employee growth, Hyatt Vacation Ownership fosters a dynamic and supportive work environment. Role Overview: As an Administrative Assistant in our Call Center, you will play a crucial role in supporting the department by managing organizational and administrative tasks. Your efforts will ensure smooth operations and excellent service delivery to both guests and associates. What You'll Do: - You will provide comprehensive administrative support to the call center team and department. - You will enter, update, and retrieve work-related information in computer databases to maintain accurate records. - You will handle inquiries from guests and associates via telephone and email professionally and promptly. - You will assist in managing reservations, files, and other documentation to support daily operations. - You will coordinate communication between team members and other departments to facilitate workflow. - You will help prepare reports and documentation as needed to support management decisions. - You will maintain confidentiality and handle sensitive information with discretion. What You Bring: - Minimum of 2 years of experience in an administrative or call center support role. - Proficiency with computer databases and Microsoft Office Suite (Word, Excel, Outlook). - Excellent verbal and written communication skills. - Strong organizational skills with attention to detail. - Ability to multitask and manage time effectively in a remote work environment. Bonus Points If You Have: - Experience working in the hospitality or vacation ownership industry. - Familiarity with reservation systems and customer relationship management (CRM) software. - Previous remote work experience. - Bilingual skills, especially Spanish. What We Offer: - We offer a flexible work-from-home arrangement within the Orlando, FL area. - We offer competitive compensation and benefits packages. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. - We offer employee discounts on Hyatt vacation ownership products and services. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role through our online application portal at careers.hyattvacationownership.com.