Hyatt Corporate Office

Compensation

Full Description

Summary Hyatt Hotels Corporation seeks a dedicated Brand Health Accountability Specialist to join our team. In this role, you will be collaborating closely with the broader Portfolio Health, Global Operations and Brand teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. We’re proud to offer exceptional corporate benefits which include: • Annual allotment of free hotel stays at Hyatt hotels globally • Flexible work schedule • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption • Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally. Qualifications Responsibilities include supporting the day-to-day operations of Hyatt’s Global Quality Assurance Program and Communications Portal system. This includes creating and maintaining documentation, training resources, and process guidelines to ensure property, above property and corporate success. Additional responsibilities include ensuring QA inspections are executed seamlessly, communications are effectively distributed, and data is tracked accurately to inform meaningful action at the property and corporate levels. Quality Assurance Program Support • Maintain inspection protocol, ensuring inspections align with program standards and requirements. • Support with vendors, hotels, and regional leaders to ensure inspections are completed accurately and on time. • Manage invoice processing and billbacks • Implement issues tracking, documentation, analysis and reporting of the program to identify trends, risks, and opportunities for improvement. • Collaborate with Global Brand, Operations, and Functional stakeholders to maintain the integrity of QA data and compliance tracking. Comms Portal System Support • Support intake, planning, and execution of communications through the Comms Portal, including, scheduling, validation and distribution. • Assist in creating and maintaining documentation, training resources, and process guidelines, • Proactively identify areas for improvement, escalating issues as needed. • Support reporting and insights on communications distribution to inform leadership decisions. Qualifications Experience Required: • 5+ years of experience in quality assurance, hospitality operations, or compliance-focused roles within the hotel industry. • 2+ years of experience in training and writing training material. • Strong understanding of hospitality operations, guest experience, and brand standards. • Exceptional organizational skills and ability to manage multiple priorities and deadlines. • Bilingual proficiency (written and spoken) in English and at least one other language, • Strong written and verbal communication skills with the ability to translate complex information into clear messages. • Detail-oriented and analytical, with a problem-solving mindset and collaborative approach. Experience Preferred: • Bachelor’s degree or equivalent relevant experience. • Proficiency with technology platforms, with a proven ability to learn and manage new systems quickly. • Project management experience and ability to work in a global, cross-functional environment. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even bette The salary range for this position is $65,000 to $80,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the minimum local wage rate. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.