Huntington National Bank

Compensation

Full Description

Description Summary: The Consumer Direct Team Sales Manager leads the daily operations of a team responsible for inbound and outbound consumer lending interactions. This role ensures effective lead management, drives sales of bank products and services, and maintains a healthy lending pipeline aligned with departmental and organizational goals. The manager is accountable for performance, productivity, and quality while fostering a high-performing, customer-focused sales environment. Duties and Responsibilities: Deliver consistent, effective coaching and development to team members to achieve established departmental and team objectives, including consumer lending production, sales performance, quality standards, cross-sell growth, and the delivery of Simply the Best customer service. Implement, communicate, and enforce policies, procedures, and updates related to products, services, and technologies; design and oversee sales contests, team incentives, and recognition programs to drive performance and engagement. Assess organizational impact and select the most effective communication methods to ensure clarity, alignment, and timely dissemination of information. Ensure team compliance with all corporate policies, risk management guidelines, and applicable regulatory requirements. Build, strengthen, and maintain productive relationships with key business partners and internal stakeholders. Lead talent management decisions including hiring and termination, administration of performance improvement plans, salary adjustments, and setting the overall strategic vision and direction of the team. Support department-wide onboarding and training efforts for new hires to accelerate readiness and performance. Manage the most complex customer relationships, accounts, and lending portfolios within the team. Oversee team workload to ensure production volumes and quality metrics meet or exceed Huntington’s established standards. Collaborate closely with Essential Partners to proactively support customer needs and enhance the overall client experience. Maintain current knowledge of consumer lending products, services, technology platforms, and regulatory requirements. Perform additional duties and responsibilities as assigned. Foster, promote, and sustain a positive, inclusive team culture aligned with Huntington’s core values and business objectives. Basic Qualifications: Highschool Diploma or GED required Minimum 3 years of sales and management experience required NOTE: This position is considered to be a Mortgage Loan Originator under the SAFE Act and Loan Originator under the Truth in Lending Act. Registration and additional qualifications required. Preferred Qualifications: Bachelor's degree Inherent patience and ability to encourage and build up others Ability to professionally interact with all levels of the organization Familiar with Word and Excel Demonstrated Passion for Sales and Customer Service Desired candidates will have a strong referral/sales record Possess excellent oral and written communication skills, a self-starter as well as strong motivational skills. #LI-Office #LI-NA1 Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to HuntingtonCareers@Huntington.com Reasonable Accommodations Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds. EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.