Humana

Compensation

Full Description

Become a part of our caring community and help us put health first The Director of Content Design will lead Humana’s content design strategy for Product Groups in Consumer Digital—ensuring every word we use helps members feel seen, supported, and empowered. From helping members navigate care to simplifying complex topics like coverage and benefits, this leader will shape how we show up for our members online and in digital products. You will lead a team of talented content designers who partner closely with experience design, product, engineering, compliance, and brand to bring Humana’s voice and purpose to life. Key Responsibilities Strategy & Vision: Define and scale Humana’s UX content design vision across digital ecosystems, grounded in health literacy, accessibility, and member trust. Leadership: Manage and grow a best-in-class UX content design team supporting web, mobile, voice, chatbot, and other emerging channels. Voice of Humana: Champion a consistent and inclusive voice that reflects Humana’s values of kindness, clarity, and care—tailored to diverse member populations. Cross-Functional Collaboration: Partner with leaders across product, experience design, marketing, legal, compliance, and clinical teams to ensure aligned, high-impact digital content delivery. Content System Governance: Establish scalable frameworks, taxonomies, and governance models for content reuse, localization, personalization, and accessibility (WCAG, ADA). Insight-Driven Design: Leverage data, user research, and behavioral science to guide content decisions that improve member engagement and outcomes. Operational Excellence: Oversee editorial standards, content operations, and team performance to deliver high-quality experiences efficiently and effectively. Use your skills to make an impact Required Qualifications 10+ years of experience in UX content design, content strategy, product writing, or editorial leadership—preferably in healthcare, insurance, or other regulated industries 5+ years leading content or design teams within complex, matrixed organizations Strong executive presence with a track record of influencing senior leadership and cross-functional partners Deep expertise in health literacy, plain language, accessibility, and inclusive communication practices Proven experience designing and operationalizing content systems at scale (e.g., content design systems, CMS workflows, taxonomy/metadata structures) Strong alignment with Humana’s values and a passion for improving people’s health and lives Bachelor’s or advanced degree in Communications, English, Journalism, HCD, or a related field preferred Work-At-Home Information To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $184,800 - $254,100 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.