Hudl

Compensation

Full Description

Your Role The Director, Customer Solutions & Implementation (North America) owns the performance of both the Customer Solutions (pre-sales) and Implementation (post-sales) teams in their region. They ensure flawless execution from the first customer engagement through adoption and long-term success, acting as a crucial partner to regional Sales, Customer Success, and Product leaders. In this position you will: • Own Regional Strategy & Execution: Translate Hudl's global strategy into a regional operating plan, owning the execution of pre-sales motions to drive deal velocity and overseeing Implementation programs to accelerate time-to-value. • Provide Team Leadership: Lead and develop a regional team of managers and individual contributors, fostering a high-performance, customer-first culture with seamless pre- and post-sales handoffs. • Drive Revenue & Customer Impact: Be accountable for regional KPIs related to deal support, product adoption, and retention, ensuring Implementation results in fast time-to-value and reduced churn. • Ensure Operational Excellence: Implement best practices, playbooks, and processes to maximize efficiency, managing resourcing tailored to regional needs. • Influence the Global Team: Serve as the regional voice into the global Solutions, Implementation, and Education leadership team. Location For this role, we're currently considering candidates who live within a daily commuting distance of our office in Lincoln. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office. Must haves • Experienced Leader. You have 4+ years of leadership experience in SaaS or technology, with deep expertise across pre-sales (Solutions) and post-sales (Implementation) functions. • Commercial Acumen. You have proven success leading regional or multi-country teams and a track record of driving revenue growth and customer success. • Data-driven Operator. You have expertise in performance management and KPI accountability, ensuring data guides your strategic and operational decisions. • Strong Communicator and Influencer. You're able to align strategy across Sales, Customer Success, Product, and Operations leadership. • Customer Empathy. You have a proven track record of improving adoption and retention, demonstrating a deep empathy for customers' needs. Nice to Haves • Advanced Degree. You have an MBA or equivalent. • Global Experience. You have led or worked with global teams, balancing a global strategy with effective local execution. • Industry Representation. You're comfortable representing Hudl at customer executive briefings, global conferences, and industry events. Our Role • Champion work-life harmony. We'll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too. • Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you'll own your work and have the agency to try new ideas. • Encourage career growth. We're lifelong learners who encourage professional development. We'll give you tons of resources and opportunities to keep growing. • Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you're at the office or working remotely, we'll provide you the tech stack and hardware to do your best work. • Support your mental and physical health. We care about our employees' wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered. • Cover your medical insurance. We have multiple plans to pick from to ensure you'll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits. • Contribute to your 401(K). Yep, that's free money. We'll match up to 4% of your own contribution. Compensation