HubSpot

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. HubSpot is an AI-powered customer platform that focuses on providing the necessary software and resources for businesses to connect marketing, sales, and service. The Senior Community Manager will be responsible for developing and managing community programs to foster engagement and support growth within the HubSpot community, ensuring a valuable experience for users and driving key performance metrics. Responsibilities • Complete daily moderation efforts on a variety of communities on a daily basis (no day is the same!) while maintaining excellence for our customers. • Day-to-day responsibilities include moderation, support, content updates and management, program and project support, reporting and auditing community performance • Integrate and utilize AI tools and technologies to enhance community engagement, support, and management • Partner with various stakeholders across the business to achieve project outcomes • Identification and nurturing of external subject matter experts in the HubSpot network who can effectively share their knowledge and respond to specific questions, and ultimately support in growing our Champions program. • Own escalations that cannot be supported in the community e.g. host-only tasks, service frustrations and product errors. • Drive progress on initiatives of varying scale and impact, including managing elements like communication, stakeholders, and enrollment. • Provide recommendations for continuous improvement. Skills • Are driven to quickly develop any skills necessary, both technical and non-technical, to problem-solve issues with the HubSpot product, processes, or services. • Can build and maintain relationships, manage expectations and identify roadblocks that require escalation and dealing with product/service feedback. • Have excellent communication skills, both written and verbal, and the ability to be proactive and think ahead. • Demonstrate leadership qualities and a self-starter mentality, proactively aligning community programs with key business objectives. • Excel in change management, leveraging strong organizational skills to execute complex initiatives and guide stakeholders through new processes and priorities. • Are driven by curiosity and an affinity for problem-solving and can always find ways to add new value. • Are resourceful and excel in working cross-functionally with other teams across different offices as needed. • Adapt quickly to changing priorities and excellent at time management, organization, and the ability to focus on multiple things, while consistently meeting deadlines. • Solution-focused and comfortable with ambiguity. • Want to learn - community management skills can be learned - a good attitude, work ethic, proactive nature, attention to detail, and growth mindset are far more important. • Are humble, adaptable, easy-going, team-players, GSD-mindset, SFTC, and creative. Benefits • HubSpot’s equity plan to receive restricted stock units (RSUs) • Overtime pay • Benefits and perks HubSpot offers to help employees grow better Company Overview • HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online. It was founded in 2006, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.hubspot.com. Company H1B Sponsorship • HubSpot has a track record of offering H1B sponsorships, with 116 in 2025, 125 in 2024, 101 in 2023, 107 in 2022, 43 in 2021, 33 in 2020. Please note that this does not guarantee sponsorship for this specific role.