HUB International

Compensation

Full Description

About the position HUB manages thousands of IT assets — laptops, peripherals, and software — across a large, distributed workforce that continues to grow through acquisition. Without dedicated resources to track, verify, and maintain those assets, the organization faces compounding risks: employees working on outdated or untracked hardware, devices going unaccounted for at return or disposal, refresh cycles falling behind, and audit findings that are difficult to defend. The Asset Management Analyst is the operational engine behind HUB’s IT asset program. This role directly protects HUB from financial waste, audit exposure, and the operational drag caused by poor asset visibility — ensuring that what we say we own matches what we actually have, that hardware is refreshed on time, and that every device is properly accounted for throughout its life. Responsibilities • Data Integrity & Inventory Accuracy Audit and improve device assignment data — Ensures asset records in ServiceNow reflect reality, so that procurement, budgeting, and compliance decisions are built on trustworthy data rather than guesswork. • Conduct regular depot inventory audits — Verifies that physical stock at our depot matches what the system shows, catching discrepancies before they become financial or operational surprises. • Perform disposal audits — Confirms that retired assets are properly decommissioned and documented, protecting HUB from regulatory exposure and ensuring we’re not paying for assets that no longer exist. • Track asset useful life across the inventory — Flags devices approaching end-of-life so that refresh planning can be proactive rather than reactive, reducing emergency purchases and employee downtime. • Own PC refresh planning and scheduling — Coordinates device availability, timelines, and logistics so that employees receive updated hardware before their current device becomes a productivity or security liability. • Follow up directly with end-of-life device users — Drives completion of refresh transitions that would otherwise stall, reducing the volume of aged, unsupported devices in the field. • Order non-standard devices with proper approvals — Fulfills exception hardware requests end-to-end, ensuring purchases are documented and authorized — preventing rogue spending and maintaining audit trails. • Support weekly inventory stock level reviews — Contributes to demand planning discussions to ensure stock levels match business needs, reducing fulfillment delays for new hires and replacements. • Intake non-BAU purchasing requirements — Captures and routes unplanned hardware needs that fall outside standard procurement, ensuring they are addressed without disrupting normal stock workflows. • Maintain the Service Catalog — Keeps hardware offerings current and accurate so employees and the Service Desk are working from correct information when placing or approving orders. • Manage end-user feedback on asset processes — Surfaces patterns in user experience that inform process improvements, helping the team identify recurring friction points before they escalate. • Investigate and resolve failed reclamation orders — Tracks down devices that were flagged for return but not received, reducing asset loss and keeping inventory counts accurate. • Validate reported assignment inaccuracies • Author and maintain Knowledge Base articles — Documents asset processes so institutional knowledge is accessible to the Service Desk and other teams, reducing dependency on tribal knowledge and improving consistency. • Monitor and report on ITAM KPIs and CPIs — Tracks program health metrics and surfaces trends to leadership, providing visibility into whether the asset management program is performing as expected. Requirements • 2+ years of experience in IT Asset Management or a closely related IT operations role • Hands-on experience with ServiceNow (ITAM, HAM, or CMDB modules preferred) • Strong attention to detail with a track record of investigating and resolving data quality issues • Experience conducting audits — inventory, disposal, or compliance • Solid understanding of asset lifecycle concepts: procurement, deployment, reclamation, and disposal • Clear communicator who can follow up persistently and professionally with stakeholders across the business Nice-to-haves • ServiceNow CSA or HAM Pro certification a plus • Experience supporting large-scale PC refresh programs a plus Benefits • comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions