HTC Global Services

Compensation

Full Description

Job Description Below is the job description for the position we are seeking. Years of Experience: 8 • Lead in‑field vehicle quality analysis and issue management • Conduct detailed reviews of in‑field vehicle quality concerns to identify patterns, root causes, and emerging risk areas. • Categorize incoming tickets into well‑defined buckets to streamline triage, prioritization, and cross‑team alignment. • Consolidate and reconcile data from multiple tracking systems to create a unified, accurate view of defect status and trends. • Deliver weekly updates to the broader organization, highlighting categorization progress, key blockers, resolution status, and insights that inform engineering and operational decisions. • Develop and manage an end‑to‑end execution plan • Build and maintain a comprehensive execution plan that outlines milestones, dependencies, owners, and timelines for quality‑related initiatives. • Track progress against the plan, ensuring teams adhere to commitments and adjusting timelines or priorities as needed to maintain momentum. • Provide periodic status reviews to leadership, calling out risks, mitigation strategies, and opportunities to accelerate delivery or improve process efficiency. • Foster an environment of cooperation and collaboration with Brand, Department, Division and Group and Corporate management, business leaders, stakeholders, and ITPO as it pertains to the Connected Services Program • Responsible for the up-time and availability of Connected Services telematic solution and its supporting applications. • Coach, mentor, develop and lead a best-in-class development team capable of delivering excellent results through agile iterative development methodologies to solving complex technical and business challenges in the area of Connected Services • Report to senior executives on the progress of individual projects and the overall program. • Exercise independent judgment and discretion in overall project management by prioritizing, planning and tracking project progress. • Leading technical decisions and solutioning to minimize the duration and severity of business impacts leveraging ITIL standards, and to ensure up-time and stability SLAs are achieved. • Interface with application developers to coordinate systems implementation and releases. • Provide high quality service to our business customers as a primary support contact for our applications. • Collaborate with Product Management and business owners in defining the Product Vision including strategies for utilizing and managing incoming data. Technical Experience • Experience in Agile methodologies (Scrum/Kanban), execution of Agile ceremonies and events (Sprint Planning, Stand-up, Refinement, etc), Agile artifacts (Sprints, Backlogs) and high level of proficiency in Agile tools (Confluence, JIRA, Visio, Azure Dev Ops, etc.). • Ability to manage multiple high profile projects, mange team capacity and dynamics, mitigate risks, escalate and resolve roadblocks and provide transparency and tracking of all project progress and deliverables. • Exceptional leader and communicator, adept at fostering team collaboration and cultivating cohesive IT/Business partnerships, with an overarching responsibility to oversee, support and deliver high quality software to targeted markets. " What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.