HTC Global

Compensation

Full Description

Senior Technical Program Manager – SaaS/Product Delivery, Public Sector & Higher Education We are seeking a senior technical program leader with proven experience delivering large-scale SaaS, software product, enterprise platform, ERP/CRM, data platform, or integration programs for public sector and/or higher education clients. Utilizing your prior experience leading complex, multi-vendor, multi-workstream technology programs from initiation through implementation and handoff, with ownership of roadmap, governance, budget, risk, executive stakeholder communication, and delivery outcomes. Key Responsibilities: Program Leadership & Execution • Utilizing your succesful background in leading programs for Saas/Software Projects to help define and manage end-to-end program roadmaps, governance frameworks, milestone plans, and risk registers across multiple concurrent client programs • Lead cross-functional delivery teams including architects, engineers, business analysts, and change managers • Own program-level budget, resource planning, and schedule performance throughout the program lifecycle • Apply and adapt Agile, Waterfall, and hybrid delivery methodologies based on client context and program complexity • Drive program kick-offs, executive steering committees, design authority reviews, and go/no-go decisions Client & Stakeholder Engagement • Serve as the senior point of contact for CIO-, VP-, and Director-level stakeholders at public sector agencies and higher education institutions • Build long-term client relationships grounded in transparency, accountability, and understanding of institutional priorities • Translate complex technical program status into executive-level written and verbal updates for non-technical audiences • Manage stakeholder expectations, scope boundaries, and change request processes • Represent programs in procurement reviews, board presentations, and governance forums as required Risk, Governance & Compliance • Identify, assess, and mitigate program risks, issues, and interdependencies across workstreams • Ensure compliance with public sector regulations, procurement frameworks, data governance policies, and accreditation requirements where applicable • Establish and maintain program dashboards, RAID logs, status reporting cadences, and lessons-learned registers • Champion PMO standards, delivery frameworks, and continuous improvement initiatives across the program portfolio Team Leadership & Development • Lead, mentor, and develop project managers, business analysts, and delivery leads • Foster a high-performance culture focused on accountability, collaboration, and continuous learning • Provide coaching, performance feedback, and career development guidance for direct reports • Build delivery capability and bench strength across the program organization Required QualificationsExperience • Significant progressive experience in technical program or project management • At least 8 years managing large-scale IT product programs • Experience delivering programs in public sector and/or higher education environments • Experience managing multi-vendor, multi-workstream programs with budgets exceeding $10M • Experience managing organizational change, stakeholder alignment, and institutional readiness • Prior experience working with IT product teams including SaaS platforms, ERP/CRM implementations, data platforms, or enterprise integrations Education • Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related discipline • Master’s degree preferred Certifications (Preferred) • PMP or PgMP certification • SAFe Program Consultant (SPC), Scrum Master (CSM/PSM), or equivalent Agile certification • PRINCE2 Practitioner or equivalent structured delivery framework certification • AWS, Azure, or GCP certifications are a plus Technical & Domain Knowledge • Strong knowledge of SDLC, system integration, cloud infrastructure, APIs, and enterprise architecture concepts • Proficiency with Jira, MS Project, Smartsheet, Confluence, ServiceNow, or equivalent platforms • Familiarity with government IT infrastructure • Understanding of public procurement processes including RFP/RFI lifecycle, contract vehicles, compliance reporting, and vendor management • Ability to interpret program metrics, build executive dashboards, and communicate performance trends Leadership Competencies • Executive presence with the ability to navigate senior institutional environments • Strong structured thinking and prioritization skills in complex situations • Ability to influence diverse stakeholders, vendors, and teams without direct authority • Resilience in managing changing priorities and institutional constraints • Excellent communication skills across technical and non-technical audiences • High integrity and accountability in program delivery Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Health insurance • Health savings account • Life insurance • Paid time off • Professional development assistance • Referral program • Relocation assistance • Retirement plan • Vision insurance Work Location: In person