H&R Block

Compensation

Full Description

Job Description: • Design, develop, configure, and support enterprise contact center solutions built on Microsoft Dynamics 365 Customer Service, Dynamics 365 Contact Center, Power Platform, Copilot, and related technologies • Design IVA conversation flows for customer self-service • Configure IVR routing logic and call-handling capabilities • Build Power Automate workflows supporting case management processes • Create Dataverse extensions, plugins, and custom APIs • Configure Dynamics 365 Contact Center routing and queue management • Develop integrations with enterprise systems through Azure services • Design Copilot experiences and prompt orchestration strategies • Review pull requests and mentor engineering team members • Create technical specifications, solution diagrams, and integration designs • Participate in Agile ceremonies including sprint planning and backlog refinement • Support production incidents and troubleshoot platform issues • Collaborate with business partners to gather requirements and define solutions • Analyze contact center performance metrics and identify optimization opportunities • Work with architects to improve scalability, security, and maintainability Requirements: • Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience • 5 years minimum related work experience • 3+ years implementing Microsoft Dynamics or Power Platform solutions • Experience with Power Platform • Experience with Power Automate • Experience with C# • Experience with .Net • Experience with REST APIs • Experience with JavaScript/TypeScript • Experience with JSON • Experience supporting production business-critical applications • Experience troubleshooting application defects and production incidents • Dynamics Customer Service or Dynamics Contact Center experience preferred • AI-Assisted Development Tools preferred • IVA & IVR experience preferred Benefits: • Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning • Incentive compensation or short-term incentive plans may provide additional earnings