Houston Housing Authority

Compensation

Full Description

GENERAL SUMMARY Responsible for overseeing day-to-day operations involved in planning, coordinating, and overseeing the management of core programs and services related to affordable housing units (Public Housing), Low-Income Housing Tax Credit communities, and all auxiliary divisions (Client Services and Security). The Director supports the vision of the Vice President, Housing Operations, by providing leadership that builds cohesiveness within the department for achieving performance standards, complying with regulatory requirements, seeking optimal quality standards and productivity. Ultimately, the Director will demonstrate strong transformational leadership resulting in innovation, efficiency, and accountability within the department.   PRINCIPAL DUTIES AND RESPONSIBILITIES * Provide leadership to departmental Directors and Managers (Asset Management, Compliance, Admission, Client Services, and Security) to ensure their assigned areas meet program, financial, and performance goals.  * Provide support to staff that demonstrates the pursuit of the achievement of PHAS Management indicators, including relentlessly but not limited to: full occupancy, collection of rents and optimize rental income, completion of quality standard inspections, market conditions (curb appeal and financial stability).  * Develop strategic plans and assessments for preparing the department for addressing long-term goals and needs. * Organize and monitor workflow within the department to eliminate challenges, prevent delays in actions, enhance internal/external communication, and improve services to stakeholders and achievement of results. * Work with the Vice President and subordinate staff to arbitrate personnel issues within the department, provide recommendations on staffing levels, hire and train staff, and counsel and conduct annual performance reviews. * Analyze specific problems, advise on solutions, and monitor activities until desired outcomes are achieved. * Guide the preparation of annual budgets (operating, program, and capital funds) to ensure accurate and timely completion.  * Maintain competency of all Public Housing (ACC units) and Affordable Housing (tax credit units) regulations and guidelines, including staying abreast of ongoing legislative changes/updates issued by local, state,    and federal entities; to ensure HHA's policies, procedures and forms are compliant.  * Conduct periodic quality improvement reviews of all departmental components (Asset Management, Compliance, Admission, Client Services, and Security) to confirm accuracy and compliance of reported data and outcomes.   * Compile statistical data, written narratives, correspondence, and/or presentations, as needed. * Anticipate departmental needs and responses by making necessary administrative adjustments to improve operational efficiency and enhance quality control and quality improvements.  * Establish goals and objectives for department Directors and Managers to ensure staff performances relates to agency goals, standards, and expectations, as desired by the Vice President. * Serve as liaison and agency representative for resident councils,     community-based groups, non-profit organizations, other governmental      agencies, and other external stakeholders.  * Ensure high-quality customer/client services standards to ensure optimal satisfaction is achieved. * Establish and maintain partnerships with private and public entities for leveraging additional resources that expand the HHA's capacity to serve.  * Conduct research, compile data and prepare special reports and presentations for usage by HHA's management.  * Demonstrate and apply comprehensive knowledge and understanding of     HHA policies/processes, program compliance to ensure all tasks completed by the department meets the agency's expectations.  * Prepare and/or review correspondences, documents, reports, contracts, and internal documents before submission to the Vice President.  * Create and manage departmental committees for utilizing a team approach in completing projects/tasks. * When directed, serve as a departmental representative for internal committees established by the HHA, including participating in committee positions related to quasi-agency affiliations. * Meet with resident council leaders to convey agency policies, discuss problems, implement solutions to issues and clarify terms reflected in the Memorandum of Understanding. * Create and manage written Memorandum of Understandings/Agreements with Resident Councils and other partners to maintain positive collaborations.  * Facilitate staff training and meetings with staff to ensure open and positive communication within the department, including receptive to team members' ideas and suggestions. * Provide support and guidance to departmental staff to ensure performance indicators, contractual obligations, grant milestones, and agency goals are achieved promptly. * Identify and pursue new funding sources and opportunities supporting HHA's missions and goals. * Provide departmental direction and guidance in the absence of the Vice President. * Provide administrative support and leadership as necessary to ensure timely completion of obligations/tasks received from intra-agency and external entities.  * Oversee the department's direct and indirect procurement of goods and services to ensure compliance with HHA policies and procedures, including routine, non-routine, capital-related, and emergency requests.  * Act as the department's liaison with other HHA departments (IT,   Policy, Human Resources, Legal, Finance, REID, Purchasing, etc.) to coordinate completion of requests/special assignments, along with compliance with all processes, procedures, and internal expectations.   * Establish and maintain contacts and relationships with community partners and facilitate service coordination. * Maintain accurate and up-to-date data and files on participant services and activities; create reports from the MIS database. * Participate in agency-sponsored training.  * Occasional local and out-of-state travel. * Perform other duties as required.   KNOWLEDGE, SKILLS, AND ABILITIES * Demonstrate considerable independence, evaluative thinking, written and oral communication, and operational, leadership, and strategic planning skills. * Thorough knowledge of modern principles and practices of asset/property management. * Thorough knowledge of federal regulations, State laws, and city ordinances governing public and other subsidized housing programs, including but not limited to health and fire regulations, landlord-tenant relationships, leasing of property, eviction, community safety, and empowerment programs. * Thorough knowledge of and a sympathetic understanding of principles underlying the Federal public housing law. * Ability to plan and supervise the work of others while building cohesiveness. * Knowledgeable of municipal and county governments that are related to public housing and tax-credit communities.  * Initiative in the solution of complex and involved asset and property management issues. * Must have excellent professional judgment. * Have to capacity to provide support to staff and assistance in training * Computer knowledge and office skills. * Thorough knowledge of coaching and how to work with employees to motivate and empower them to succeed professionally. * Ability to initiate and coordinate service delivery and follow-up services. * Experience communicating and working successfully with people from a broad range of socio-economic and cultural backgrounds.   * Ability to prepare, present, and communicate ideas concisely and effectively, both orally and in writing.  * Ability to develop and implement effective administration and operational procedures. * Ability to serve as a team leader.  * Ability to address the public and present information in a clear, concise, and convincing manner. * Ability to deal effectively with situations that require tact and diplomacy yet firmness. * Ability to establish and maintain effective and courteous working relationships with other employees, residents, community agencies, and other services activities.   COMPLEXITY / SCOPE OF WORK * Work performed by the employee ranges from the complex to the unusual.   * The employee identifies work that needs to be done, prioritizes, coordinates efforts, and performs the tasks.   * Occasionally, the employee must make decisions regarding unusual or sensitive situations and develop new and innovative solutions.  * The employee's work affects other employees and residents throughout the housing developments and affordable housing communities. * Performing work tasks effectively, efficiently and with compassion enhances relationships between residents and the Houston Housing Authority, provides long-term benefits in the management of the Houston Housing Authority housing.    GUIDELINES * The employee follows regulations and guidelines issued by HUD regarding Public Housing and Low-Income Housing Tax Credit that apply to Houston Housing Authority policies and procedures. * The employee acts under the direction of the Vice President in making decisions about the best course of action.  In situations where there are no guidelines, the employee may adapt existing procedures, develop new guidelines, decide based on the circumstances, or seek guidance from the supervisor.   SUPERVISORY CONTROLS * Generally, assignments and instructions come from the Vice President and are broad, though there are intermittent occasions when the employee receives specific instructions.   * The employee initiates and performs routine activities without supervisory direction.  * Problems or situations that arise and are not covered by instructions are dealt with independently or in consultation with the Vice President.   * The employee's work is reviewed regularly for adherence to policies and the attainment of objectives.   PERSONAL CONTACTS * The employee's contacts are primarily with employees, residents, and other agencies.   * The purpose of such contacts is to foster positive and open communication between the Houston Housing Authority and all stakeholders.   PHYSICAL DEMANDS / WORK ENVIRONMENT * The employee's work is performed indoors and outdoors and involves numerous visits to housing developments, residents' homes, the offices of other agencies, community centers, and meeting halls.   * The employee may drive lightweight vehicles and be required to push, pull and/or lift objects weighing up to and more than 25 pounds, such as boxes of canned food, tables, or a resident who must be helped into and out of a vehicle.   * The employee may be required to work unusual hours. * The employee may be exposed to weather extremes and the usual hazards associated with housing developments.    MINIMUM QUALIFICATIONS * A Bachelor degree is required in Public Administration, Business Administration, Finance, Management, or related fields.  * A Master's degree in Public or Business Administration is preferred.  * A minimum of fifteen years of progressive supervisory experience and/or administrative experience in a public housing agency or a non-profit housing organization is required.   * Ten years experience in fund development with demonstrated success securing a minimum of $5,000,000.  * Ten years' experience creating and maintaining formal collaborative relationships with private and public partners.  * Certification in Certified Property Manager (CPM), Housing Credit Certified Professional (HCCP), or Public Housing Manager designation preferred. * Bondable. * Valid Texas driver's license.  * Eligibility for Houston Housing Authority fleet auto insurance.   DISCLAIMER  The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.