Housecall Providers

Compensation

Full Description

Housecall Providers is a Portland area nonprofit organization and one of the largest providers of medical care exclusively in the home in the Western United States. We are proving every day that in home medical services for homebound and chronically ill patients can improve health outcomes, increase patient comfort, reduce health care costs and increase provider satisfaction. We are a proud part of the CareOregon family of health organizations. Our Mission Improving lives by bringing health care home. IS Manager Posting Notes This is a fully remote, 9-month temporary position with benefits. To be considered, you must reside in one of the nine listed states. Job Summary The IS Manager represents customer needs and interests related to planning and delivery of information systems products and services. This position is the primary point of contact for assigned systems and services and is accountable to gain a thorough understanding of business needs, priorities, and measures of customer success. This position plays a critical role in both development and support, through planning product roadmaps, facilitating change/enhancement prioritization, helping to integrate and optimize systems with business processes, and providing expertise to resolve complex problems. The position coordinates and maintains relationships with outside vendors at multiple levels ranging from helping to mobilize resources for support and managing service level agreements, to engaging leadership in long range planning. This position acts as a critical liaison between leadership, technical staff, and system users, as well as managing staff. Essential Responsibilities Strategic planning, budgeting, and new product development • Work collaboratively in analyzing business needs to identify potential technical solutions and process impacts to inform business case and project proposal development. • Translate customer requirements into product/service roadmaps aligned with strategic goals and represent customer requirements and priorities in development sprint planning. • Employ change management techniques to guide adoption of delivered systems and processes. • Ensure the successful transition of new systems/capabilities/functions into operational support processes. • Participate in annual budget development to meet department and enterprise goals and performance. Clinical systems maintenance and process improvement • Research software system enhancements and functionality to meet the organization’s needs. • Assess impact of system changes on the organization and interfacing systems. • Recommend software configuration that supports users the ability to meet new business requirements to perform their jobs to the highest standard. • Lead continual improvement in system, service, and/or process performance. • Identify longer-range problems/opportunities and facilitate plans to address. • Monitor development activities related to assigned systems and services, and help addresses issues that impede progress. • Lead small to moderately sized projects in assigned areas such as system upgrades or deployments. • Ensure product security/access models are aligned with organizational, maintenance, and compliance requirements. • Ensure solutions are built for reliable operation and adaptability to change. • Work closely with internal leadership and staff to identify process/system areas to improve customer service and/or reduce costs and turnaround. • Maintain documentation of the services provided and the processes for managing them. • Provide and maintain agreed upon reports, records, and documentation. • Utilize CareOregon project management practices and standards. Internal and external customer relationship management • Oversee, document, and address internal and external vendor performance relative to established agreements. • Serve as the main point of contact for internal staff for assigned systems and services. • Act as liaison with vendors, contractors, and stakeholders to facilitate collaboration, decision making, and ensure accountability. • Coordinate with internal and external development teams to ensure planned functionality is represented in release schedules. • Maintain visibility into resource capacity and utilization relative to assigned systems and services; provide reports and recommendations. • Provide subject matter expertise and guidance for implementation, configuration, and on-going support. • Track major open issues and provide guidance on prioritization. • Coordinate access to assigned products in accordance with organizational policies and applicable regulations. Employee Supervision • Manage team and recommend team direction and goals in alignment with the organizational mission, vision, and values. • Identify work and staffing needs to meet work expectations; recruit and hire, using an equity, diversity, and inclusion lens. • Plan, organize, schedule, and monitor work; ensure employees have information and resources to meet job expectations. • Lead the development, communication, and oversight of team and individual goals; ensure goals, expectations, and standards are clearly understood by staff. • Train, supervise, motivate, and coach employees; provide support toward employee development. • Incorporate guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, and decision making. • Ensure team adheres to department and organizational standards, policies, and procedures. • Evaluate employee performance and provide regular feedback to support success; recognize strong performance and address performance gaps and accountability (corrective action). • Perform supervisory tasks in collaboration with Human Resources as needed. Required Experience and/or Education • Minimum 7 years’ related experience, including 5 years in a product owner, senior-level business analyst, project management or similar role with a high degree of relationship management responsibilities in an information services setting Preferred • Minimum 2 years’ experience in a supervisory position or minimum 1 year experience in a supervisory position with completion of CareOregon’s Aspiring Leaders Program • Certified Scrum Product Owner (CPSO), Project Management Professional (PMP), other Agile/Scrum certifications Knowledge, Skills And Abilities Required Knowledge • Understanding of clinical delivery system functions and information system configuration implications • Knowledge of patient care clinical workflows and how information system products and services are utilized by healthcare providers • Knowledge in drafting, reviewing, and or negotiating technology contracts • Knowledge of ITIL and ITSM principles and practices • Knowledge of adult learning methods and training delivery Skills And Abilities • Expertise in articulating and translating business needs and business rules into actionable requirements • Strong communication and interpersonal skills; can remain flexible, positive, and adaptable • Ability to develop roadmaps, detailed work plans, prioritize tasks and meet objectives • Process mapping skills such as cross functional process diagraming • Ability to facilitate decision making at all levels, including executive management, outside partners and vendors • Analytical and quantitative skills; adept at understanding, preparing, and presenting information for decision making and problem solving • Skilled at resource planning and negotiating with resource managers for needed skills and time from team members • Ability to proactively identify potential risks and formulate plans to effectively mitigate them • Ability to lead solution development and competing priorities to successfully implement change in a health plan, public health, or health care organization • Ability to work with a high degree of diplomacy, credibility, and persuasiveness to consistently cultivate effective working relationships; effectively expresses ideas and gains acceptance • Skilled at managing expectations and vendor performance • Expertise in Agile development principles and practices • Ability to implement principals of change [adoption] management in delivering products, services and related enhancements • Ability to apply process improvement principals such as Lean and PDSA • Ability to be self-directed and work independently with minimal supervision • Ability to display non-judgmental attitude • Proficient in SharePoint, Outlook, Microsoft Project, Word, Excel, Power Point, Visio, and other collaboration tools; Microsoft Teams helpful • Written and oral communication and facilitation skills • Ability to work effectively with diverse individuals and groups • Ability to learn, focus, understand, and evaluate information and determine appropriate actions • Ability to accept direction and feedback, as well as tolerate and manage stress • Ability to see, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/day • Ability to read for at least 3-6 hours/day Working Conditions Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure Member/Patient Facing: ☒ No ☐ Telephonic ☐ In Person Hazards: May include, but not limited to, physical and ergonomic hazards. Equipment: General office equipment Travel: May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used. Work Location: Work from home Estimated Hiring Range $124,200.00 - $151,800.00 We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. Housecall Providers offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information. We are an equal opportunity employer Housecall Providers is an equal opportunity employer.  The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.