House of Hearts ABA

Compensation

Full Description

Job Title: Operations Manager Location: 100% Remote Reports To: CEO Compensation: $110,000/year + health benefits About HOUSE OF HEARTS ABA HOUSE OF HEARTS ABA is a mission-driven ABA therapy provider committed to delivering compassionate, high-quality care to children with autism. We are a growing organization serving families across multiple states, with ongoing expansion into new markets. Our team values integrity, responsiveness, and a deep commitment to client care — and we're looking for an Operations Manager who shares that vision. Position Summary The Operations Manager plays a critical leadership role, responsible for the seamless day-to-day operations of the organization across numerous states and multiple departments. This includes oversight of staffing, scheduling, intake, billing, and ensuring a responsive and client-centered experience throughout the care journey. This is a 100% remote position, ideal for a dynamic and self-motivated leader who thrives in a fast-paced, mission-driven environment. The Operations Manager will work closely with clinical, administrative, and billing teams to ensure that internal systems are aligned and efficient in supporting high-quality service delivery. Key Responsibilities Staffing & Scheduling • Oversee the full staffing pipeline from onboarding to deployment • Match behavior technicians (RBTs) with clients based on availability, location, and clinical fit • Monitor coverage and address scheduling gaps or conflicts in real time • Ensure optimal staff utilization while maintaining high satisfaction for both clients and team members Client Services Oversight • Ensure new clients are onboarded efficiently and service start timelines are met • Partner with clinical leadership to ensure visibility into client progress and support needs • Monitor service delivery for consistency with authorized care • Address operational barriers and client concerns swiftly and professionally Intake & Onboarding Oversight • Supervise the intake team and manage the intake process from inquiry through service launch • Oversee benefit verification, authorization, and document collection • Maintain quick turnaround times to minimize delays in care • Refine and optimize intake workflows for scalability and quality Billing Oversight • Oversee the billing team to ensure timely and accurate claims submission • Monitor claim trends, denials, and payment issues; coordinate timely resolutions • Collaborate with verification and authorization teams to avoid billing disruptions • Maintain oversight of quality control and accountability in the revenue cycle Operational Leadership • Act as the operational bridge across clinical, billing, and administrative functions • Track and analyze KPIs related to efficiency, staffing, client conversion, and claim success • Develop, maintain, and enforce SOPs and workflows to ensure standardization and compliance • Identify inefficiencies and implement solutions to improve internal systems and client outcomes Team & Culture • Build and support a culture of clarity, accountability, and mission alignment • Mentor and lead team members in intake, scheduling, and billing functions • Promote seamless communication and collaboration across departments • Champion a solutions-focused mindset and encourage proactive problem-solving Qualifications • Minimum 3 years of experience in healthcare operations, ABA, or a similar client-service field • Proven leadership experience overseeing cross-functional teams and workflows • Exceptionally organized and process-driven, with strong follow-through • Excellent communication and problem-solving skills • Proficient with Google Workspace, EHRs, CRMs, and scheduling systems • Bachelor’s degree required; Master’s degree preferred What We Offer • $110,000 annual salary • Comprehensive health benefits • Paid time off and flexible holiday policy • 100% remote work environment • Opportunity for growth and advancement within a mission-driven, expanding organization • Supportive leadership and a collaborative, high-impact team culture