Hounds Town USA

Compensation

Full Description

We don’t feel like it’s a job at Hounds Town. This isn't your typical job post because we aren't a typical company. Let’s be honest: most job posts are challenging at best, with lengthy descriptions that don’t clarify the role, the commitment, or what the company truly stands for. They often contain a list of generic criteria filled with legal jargon and HR language, none of which connect to the core of the company. We live in a world where work and personal boundaries overlap, with no clear separation anymore. Our work and personal lives naturally and passionately connect when team members share similar values. When a team member's strengths align with their role, it leads to outstanding outcomes. Most importantly, both the company and the team members grow more quickly in their journey. Ready to get started? General Guideline of the Role We’re looking for an experienced and dependable Integrator / Chief Franchise Officer to join our pack. This is the person who turns vision into traction—making sure that strategy turns into action and that every department moves in harmony. Reporting directly to the Visionary (CEO), the Integrator provides structure, accountability, and calmness to a rapidly growing, purpose-driven franchise system. You don’t need to be an expert in every area, but you know how to lead experts and hold teams accountable. You’re comfortable in the #2 position — not behind the Visionary, but alongside them — driving alignment, discipline, and results through EOS. You thrive on clarity, process, and follow-through, but you also know how to keep culture and relationships at the center of the work. If you found EOS and thought, “Finally, this makes sense,” you’ll feel right at home here. Our VTO Core Focus™ Purpose/Cause/Passion To change the way the world understands and connects with dogs—humbly and without judgment. Niche We Let Dogs be Dogs the best 10 Year Target Every Dog in America has Access to Hounds Town Our Culture We live a Townie For Life (T4L) culture. Just as important as our purpose is the belief that every team member at the retirement ceremony will say, “Hounds Town was the best place I ever worked — the place that grew me the most, professionally and personally.” Whether you’re here today or have moved on, once you’re a Townie, you’re a Townie for life. Values The following are the values we live by. The more these sound like you and describe the people you want to work with, the more likely you will thrive at Hounds Town. We Create as a Pack · We Succeed as a Team · We Stumble as a Team · We Forgive and Grow as a Team We Embrace Extreme Ownership -We Grow from our Mistakes, and Celebrate our Successes · It May Not be Our Fault, but it is Our Problem to Solve · We Know There are Only Three Choices to Any Situation - We Can Leave It - We Can Work to Make it Better - We Can Accept It Anything else is complaining We Are Humbly Confident - Boldness Born From Consideration · We Exude Confidence to Built Trust · We Trust our Strengths, and are Aware of Our Weaknesses · We Believe We Know, or Will Know, the Correct Path We Are People Smart - Kind Heart. Firm Hand · We are Self Aware. · We Always start by asking how we affect a situation · We Stay Curious · We Seek First to Understand by asking questions · We Know our Audience and the Most Effective Way to Communicate We Speak the Truth We Find the Shared Truth · We Build Trust by Communicating the Truth · Speaking the Truth allows People to Evolve and Grow What We’re Looking For This role is designed for someone who has been in the seat before — an experienced Integrator who knows what it feels like to move a fast-growing franchise system from an entrepreneurial to a scalable model. You don’t need to be the subject matter expert in every department, but you do need to know how to lead experts, manage processes, and hold people accountable. Roles and Responsibilities Core Processes EOS Core Processes Exiting System Development Timeline Extensions Integrations Core Process Townie For Life FDD Process Scorecard Metrics · Budget System Sales, Weekly AUV, Quarterly EOS Performance Scores, and Annual FBR Survey Score. Roles and Responsibilities LMA · Maintain EOS standards within the leadership team. · Ensure department team health through effective leadership and accountability. · Foster cross-department collaboration to drive strategic initiatives. · Oversee project management execution via 90.io & ClickUp. · Lead department’s annual and quarterly planning sessions. P&L Management (Process Oversight, Not Ownership) · Ensure financial reporting, budgeting, and forecasting processes are in place and functioning correctly. · Work with Head of Finance and Visionary to track performance and financial accuracy. Strategic Execution & Business Planning · Convert high-level strategic goals into tangible action plans with clear timelines. · Lead implementation of new franchise initiatives and partnerships, ensuring scalability, feasibility, and alignment. · Align departments (Recruitment, Real Estate & Construction, Marketing, Operations, Finance / HR, IT) with quarterly and annual Rocks. · Operationalizing approved partnerships, ensuring alignment with franchisee and system needs. · Annual Franchise Disclosure Document (FDD) Preparation EOS Champion · Lead Level 10 Meetings and maintain Vision/Traction Organizer (V/TO). · Prepare Quarterly and Annual Planning sessions with EOS Implementor, WR3, and Visionary. · Ensure teamwide adherence to EOS tools (Scorecards, Rocks, and Process Documentation). · Drive a culture of discipline towards EOS, accountability, problem-solving, and execution. IT & Technology Management · Oversee technology systems (CRM, POS) for operational efficiency. · Ensure data management, security compliance, and vendor reliability. · Align IT investments with Visionary’s innovation strategy. Townie Partnerships · System Oversight: Monitor overall franchise health, working closely with the Head of Operations and Marketing. · Townie Engagement: Lead Franchise Advisory Councils, ensuring transparency between THQ and franchisees. · System-Wide Performance Monitoring: Assess key metrics to identify risks, trends, and growth opportunities. · Strategic Conflict Resolution: Handle Level 3 Townie escalations requiring executive leadership as part of the Townie Escalation Process · Work with the Visionary and Board on system-wide expansion, restructurings, or major legal challenges. Townie For Life · Work with Visionary to ensure the Townie For Life process is executed · EOS Quarterlies and 5-5-5 · Team Building and Annual Team Meetings Coordination · Living the EOS Life Core Qualifications: · Proven Integrator experience under EOS. You live and breathe the system, know how to take a vision and translate it into clear, actionable priorities, and believe in the discipline of the weekly L10. · 5+ years of experience overseeing multi-departments in a franchise concept, including Franchise Recruitment, Real Estate & Construction, Finance, Operations, Marketing, and Technology. You know how to align functional leaders to common goals and scorecards. · Operate from a “who not how” mindset. · Strong experience managing the annual FDD process. Coordinating inputs across departments, ensuring accuracy, compliance, and timeliness. · 5+ Years leading a Franchise Advisory Council · Obsessive about raising franchisee satisfaction by the FBR Franchisee Satisfaction Metric · Highly detail-oriented and process-driven. You naturally build, document, and manage core processes—and hold the team accountable for them. · Financial acumen. Comfortable managing a multi-million-dollar budget, analyzing departmental performance, and supporting ROI-based decision-making. · Highly desired franchise system experience. You’ve led through franchise relationships, understand the nuances of balancing franchisor-franchisee dynamics, and can maintain trust through structure and consistency. · Extensive experience with a Brand Standards Manual. At Hounds Town, we see compliance as a “Failure to Inspire” – understanding how to balance kindness and firmness in this area. · Excellent interpersonal skills focused on building partnerships with internal and external teams. Naturally personable and friendly attitude, even when facing adversity. · Proficient in advanced Microsoft Office skills, including PowerPoint, Word, and Excel, with the ability to quickly learn and train others on new platforms like Microsoft Teams, ClickUp, AI, and My Time POS · Ability to travel throughout the United States regularly, up to 25%. Bonus: Completion of the EOS Integrator Masterclass or similar training is a significant plus. What We Offer: • Competitive salary and benefit plans • Unlimited PTO • Healthcare, Dental, Vision • 401k • Remote Work Who We Are The franchising model drives brand growth. We view our franchisees as partners in our brand growth. Currently, we have 100 locations, and we intend to have 135 locations open by 2028. Oh yeah, and to have a house in Maui. Because that would be awesome. While our mission is significant, we also believe it isn’t worth doing if you can’t have fun at work. The Details · Work remotely · Ideal if you live between Boulder, CO, and Colorado Springs but are open to the right fit living elsewhere in the country · Salaried position reporting to the CEO. Salary based on experience · 45-55 hours a week. We value getting the job done, not burning the midnight oil. · Travel focused on conferences and visits to franchise locations.