Hotelbeds Group

Compensation

Full Description

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: Key Account Manager Location: Cancun or Florida Full Time Job Summary We are looking for a strategically minded and results-driven Key Account Manager to drive customer growth and revenue across a defined client portfolio in Cancun or Florida. This role focuses on building strong commercial relationships with trade partners, identifying new sales opportunities, and analyzing client needs to increase market penetration. You will collaborate with internal stakeholders to deliver on targets across TTV, margin, and room nights, while also contributing to acquisition efforts and the company’s broader growth strategy. Responsibilities & Duties Analyze client productivity to find new opportunities to grow TTV, OM, and revenue to exceed targets. Drive client acquisition activities. Develop relationships with key travel agent partners. Align strategy with wider sales and internal teams. Negotiate, implement, and track key commercial agreements. Represent the company at client conferences, trade shows, and industry events. Participate in strategic planning, reporting, and customer relationship management. Act as a liaison between internal and external customers. Conduct on-site sales calls with travel agent partners (some overnight travel required). Maintain and grow commercial relationships while achieving targets. Regularly interact with clients to develop strong commercial relationships and act on opportunities. Serve as the main contact point for assigned clients. Analyze client performance to increase sales and prevent churn. Generate new business opportunities through product connections, market expansion, and promotion of key business lines. Proactively manage assigned accounts for sales and profitability growth. Focus on the development of existing clients. Identify and assess clients’ critical needs. Master distribution rules to ensure optimal product distribution. Skills & Experience Required Advanced Sales Experience: Minimum 3–5 years in the travel industry with a proven track record in sales. API Knowledge: Strong understanding of XML and AIF workflows, plus core business rules. Data Analysis: High proficiency in data analysis; Tableau experience preferred. Problem-Solving & Negotiation: Skilled in resolving complex issues and securing favorable outcomes. Interpersonal & Communication: Strong relationship-building and stakeholder influence across all levels. Collaboration: Team-oriented and resourceful in achieving shared goals. Creativity & Innovation: Ability to craft innovative strategies and drive client growth. Industry Knowledge: Solid grasp of both B2B and B2C online travel distribution. Self-Motivation: Highly driven and results-focused. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment. Have the opportunity to build strong and lasting business relationships and friendships from around the world. Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe. In case you didn’t know, we’re one of the world’s leading travel tech businesses. We’re game-changers, disruptors and the people who connect the world’s travel players, the glue that bonds us all together. What do we do? 01 We buy room nights from hotels that we sell on to our network of high value clients such as tour operators and travel agents. 02 We use our innovative tech platforms to distribute these room nights to our clients, who sell them on to the end customer. 03 We can also offer experiences (like excursions, theme park tickets and other fun stuff) and transport options to our clients so they can make amazing packages for their customers. 04 We help our partners to grow – because when they grow, we grow. 3000+ Awesome People 88 Different Nationalities 300k Hotels Worldwide 60k High Value Clients 1 Team 1 Culture 1 Mission 140 Source Markets Worldwide Now more than ever, ESG is critical to our business, and we don’t just talk about it, we put our words into action. We’ve joined Amazon and The Climate Pledge to become net zero carbon by 2040, a decade ahead of the Paris Climate Agreement. We’ve been certified as carbon neutral for four years on the row. We’re committed to protecting the environment in all the places we work. We support the economic and social development of our regions through our Corporate Volunteering Programme. We respect human rights and work hard to make sure we don’t commit any violations.