Horizontal Talent

Compensation

Full Description

We are seeking a talented IT Service Management Engineer to join our team. This role offers an exciting opportunity to enhance service delivery and operational efficiency within our organization. Responsibilities • Design and implement ITSM solutions aligned with organizational needs. • Collaborate with various stakeholders to develop innovative solutions and optimize workflows. • Automate workflows and processes to enhance efficiency and scalability. • Guide IT staff and end-users on ITSM tools and processes. • Monitor and analyze KPIs and ITSM metrics to identify areas for improvement. • Mentor junior team members and provide technical guidance. • Provide occasional after-hours support based on the on-call rotation. Skills • Minimum of 3 years of relevant professional experience in ITSM. • Proficient in ITSM tools and processes, including incident, change, and configuration management. • Strong analytical and problem-solving skills. • Excellent communication skills with the ability to interact professionally with diverse groups. • Experience in workflow automation and process improvement. Preferred Skills • Expertise in CMDB management and service/application dependency mapping. • Familiarity with cloud computing technologies and hybrid infrastructure environments. • Basic knowledge of SQL for reporting and data analysis. • Experience with system integrations involving ITSM platforms and cloud services. We are committed to fostering a diverse and inclusive workplace where every individual is valued and empowered to contribute their unique perspectives. Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview. Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $37 - $71 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.