HOPE Outdoor Gallery

Compensation

Full Description

ABOUT US We are an immersive urban art park located in the heart of Austin, TX—a vibrant destination celebrating street art, local culture, and community engagement. The park is a dynamic mix of creativity and commerce featuring rotating mural walls, full-service bars, artisan coffee shop, curated retail gallery and art supply store, food vendors, and a marketplace for local small businesses. We’re building a space that is as innovative and expressive as the city it calls home. POSITION SUMMARY The Park Director is the strategic and operational leader of the community art park and technology center, responsible for the day-to-day operations and long-term vision of the venue. This role requires a hands-on leader with a deep appreciation for culture, art, hospitality, and community. You will oversee department heads across food & beverage, retail, events, facilities, and tenant relations, ensuring that all aspects of the park operate seamlessly and reflect the park’s creative ethos and business goals. KEY RESPONSIBILITIES Leadership & Strategy • Provide visionary and operational leadership to all departments within the park • Act as the public-facing ambassador of the park, cultivating relationships with artists, tenants, sponsors, and the broader community • Develop and implement strategies that drive attendance, profitability, community engagement, and operational excellence Operations Oversight • Manage daily operations across all departments including F&B (bar and coffee), retail (gift shop and art supply store), events, and tenant spaces • Supervise department heads and ensure cross-departmental coordination • Implement and monitor SOPs, safety protocols, scheduling systems, and service standards Team Management • Recruit, mentor, and manage department leads (Bar Manager, Retail Manager, Events Coordinator, Facilities Manager, etc.) • Foster a collaborative and inclusive work culture that encourages creativity and accountability • Conduct regular performance reviews and lead weekly team meetings Tenant & Vendor Relations • Maintain positive relationships with small business tenants and ensure lease and licensing compliance • Work with external partners and vendors to support daily operations, pop-ups, and events Facilities & Maintenance • Coordinate with the Facilities and Maintenance Lead to ensure the park is safe, clean, functional, and visually aligned with the creative vision • Oversee capital improvements, repair needs, and preventative maintenance planning Financial Management • Assist in budgeting, forecasting, and P&L oversightApprove expenditures and track KPIs for revenue streams across bar, retail, events, and leasing Programming & Events • Collaborate with marketing and events staff to plan, approve, and execute on-brand events, exhibitions, and public programs • Ensure that all park activities align with the mission and brand identity QUALIFICATIONS • 5+ years in operations management, preferably within hospitality, entertainment, cultural institutions, or public spaces • Demonstrated experience leading cross-functional teams • Strong knowledge of bar and coffee service operations • Experience managing leases, vendor agreements, and tenant communications • Comfort in working with artists, creatives, and diverse communities • Excellent organizational, interpersonal, and problem-solving skills • Ability to thrive in a fast-paced, evolving environment • Bachelor's degree in Business, Hospitality, Arts Management, or related field (preferred but not required) WHAT WE OFFER • Competitive salary and benefits • Health & wellness stipend • A front-row seat to Austin’s creative culture • Opportunities for growth and creative input • A workplace that values individuality, art, and inclusivity Overview We are seeking a dynamic and experienced Director to lead our team in a vibrant nightclub environment. The ideal candidate will possess a strong background in events management and hospitality, demonstrating exceptional leadership skills to oversee operations, enhance guest experiences, and drive overall success. This role requires a strategic thinker who can manage multiple tasks while ensuring high standards of customer service and operational efficiency. Duties • Oversee daily operations of the nightclub, ensuring smooth functioning and adherence to policies. • Manage event planning and execution, coordinating with vendors and staff to deliver memorable experiences. • Lead, mentor, and supervise team members, fostering a positive work environment that encourages growth and collaboration. • Develop and implement strategies to enhance guest services, ensuring customer satisfaction at all levels. • Prepare detailed reports on operational performance, including financial metrics and guest feedback for management review. • Handle cash management processes, ensuring accuracy in cash handling and financial reporting. • Collaborate with marketing teams to promote events and drive attendance through effective promotional strategies. • Maintain compliance with health and safety regulations while creating a welcoming atmosphere for guests. Skills • Proven leadership experience in a nightclub or similar hospitality setting. • Strong background in events management with the ability to coordinate multiple activities simultaneously. • Excellent report writing skills for documenting operational performance and guest feedback. • Effective management skills with experience supervising teams in high-pressure environments. • Exceptional customer service abilities, focusing on enhancing guest experiences through attentive service. • Proficient in shift management practices to ensure optimal staffing levels during peak hours. • Experience in cash handling procedures with a strong attention to detail. • Background in restaurant operations or resort management is highly desirable. • Previous assistant manager experience is an asset, showcasing readiness for higher responsibilities. Join us as we create unforgettable experiences for our guests while leading a talented team dedicated to excellence! Job Type: Full-time Benefits: • Health insurance • Paid time off Work Location: In person