Hootsuite

Compensation

Full Description

We are seeking a Program Manager to join our PMO team and own program and project management efforts for specified business unit(s). This individual will be responsible for planning, and consistent execution within a budget and with minimal disruptions. Based out of Canada or the US (in accordance to provinces/states we can hire in legally), the Program Manager will report to the Director of Program Management focused on Delivery. WHAT YOU’LL DO: Program Planning: • Develop comprehensive project plans, outlining scope, goals, deliverables, and timelines for each priority. • Promote communication across cross-functional teams to ensure alignment during the planning phase. • Continuously review and adjust plans as needed to accommodate changes in scope, resources, or priorities. Program Execution: • Monitor resource utilization and capacity within the assigned area, identifying potential bottlenecks and recommending adjustments as needed. • Maintain tools and processes for tracking resource availability, commitments, and overall capacity. • Work with the Program Area Process and/or Technical Owner(s) to support testing and rollout strategies for operational projects. • Help establish clear communication channels between program management, execution team and relevant stakeholders to promote transparency and alignment. • Share insights and lessons learned from previous projects to improve overall delivery processes. Program Communication & Coordination • Facilitate communication with cross-functional stakeholders to support alignment during planning and delivery. • Keep key stakeholders informed of progress against critical milestones • Collaborate with program leadership and business stakeholders on change management activities to support implementation of priorities Data Analysis: • Collect and analyze relevant data and recommend improvements within projects • Develop and present regular reports highlighting key insights and providing actionable recommendations for course correction. Governance: • Help maintain standardized processes and guidelines for program management within the assigned area. • Conduct regular audits to ensure compliance with established governance policies and identify areas for improvement. • Provide ongoing training and support to team members in the adoption of best practices for planning and execution. WHAT YOU’LL NEED: • Bachelor’s degree in a relevant field or related discipline. • 8-12 years overall experience required to include at least 1 year proven experience and demonstrated success in technology program management with an emphasis on SaaS Enterprise technologies or equivalent combination of education and experience • Experience managing initiatives in Business Operations, Business Technology and similar programs in a SaaS organization • Excellent analytical skills with keen attention to detail. • Strong organizational and prioritizing skills with ability to multi-task • Current SA, SM or Project Management certification required. • Pursuing advanced Project Management certifications a plus (CSP, ACP, SA, PMP). • Strong communication ability, verbally and written, with both management and technical audiences at all levels. • Experience with project management tooling • Ability to work with a global team required • Strategic thinking required. • Thought leadership required. WHO YOU ARE: • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community. • Curious. You are always learning and seeking ways to make things better. • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity. • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. In all we do, our six guiding principles light the way: Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies Accommodations will be provided as requested by candidates taking part in all aspects of the selection process. Canada Pay Range For This Role $100,700—$141,100 CAD US Pay Range For This Role $130,000—$182,000 USD