Hoodsly | Wooden Range Hoods

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Company Description Hoodsly specializes in offering a diverse selection of custom wood kitchen range hoods, designed to align with the latest trends in home design. With innovative designs, we make the installation and inspection of wood hoods seamless for homeowners and professionals alike. Our team provides expert guidance and support throughout the entire process, from initial ordering to installation. Hoodsly is dedicated to delivering high-quality products and exceptional customer service to elevate our customers' kitchen experiences. Role Description This is a full-time, on-site role located in Denver, NC, for a Customer Experience Manager. The primary responsibilities include managing and enhancing customer satisfaction, implementing and maintaining customer service strategies, and ensuring seamless communication for an exceptional customer experience. The position requires daily interaction with customers and the team to address inquiries, resolve concerns, and ensure the highest standards of service are consistently upheld. Qualifications • Proficiency in Customer Experience and Customer Satisfaction methodologies, with a proactive approach to continuous improvement. • Strong Customer Service skills, focusing on addressing customer needs effectively and professionally. • Excellent Communication skills for clear, empathetic, and effective interaction with customers and team members. • Solid Analytical Skills to evaluate customer feedback and implement actionable insights that improve processes and experiences. • Proven leadership and teamwork skills, with the ability to motivate a team and foster collaboration. • Previous experience in customer service or customer experience management roles is highly desirable.