Honeydew

Compensation

Full Description

Are you passionate about helping people navigate their healthcare journey? Do you thrive in a dynamic environment where you can make a real difference? Join our team as a Patient Support Specialist and be part of a mission-driven organization dedicated to improving patient outcomes and providing exceptional care. About Us Honeydew is transforming skincare by making it accessible and affordable for everyone. Our team is dedicated to providing compassionate, personalized care to help patients achieve their skin health goals. We’re seeking a highly organized and attentive Patient Support Specialist to join our team and be a vital part of our mission! Job Description Our Patient Support Specialists answer calls from patients, labs, and pharmacies, directing inquiries to the appropriate departments and scheduling appointments. They also assist patients via live chat on Honeydew’s website, providing information and addressing concerns about treatments, appointments, and general inquiries. Schedule: Monday–Friday, 9:00 AM–5:30 PM EST Responsibilities Customer Service Provide exceptional customer service to all incoming callers, addressing questions, concerns, and requests promptly and courteously. Product Knowledge Develop a deep understanding of our products and services to effectively answer inquiries and provide accurate information. Issue Resolution Listen attentively to patient concerns, troubleshoot problems, and escalate issues to appropriate departments when necessary. Documentation Maintain detailed and accurate records of patient interactions, including inquiries, complaints, and resolutions, in our CRM system. Qualifications Previous experience in customer service or call center roles preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to remain calm and professional under pressure. Proficiency in basic computer skills. Benefits Opportunity to make a meaningful impact on patients’ lives Join a mission-driven, innovative team dedicated to transforming skincare Comprehensive healthcare benefits (medical, dental, vision) 401(k) with company match Monthly technology stipend Paid time off and paid holidays Supportive, collaborative team culture Pay: $17.00 per hour