Honeycomb.io

Compensation

Full Description

What We’re Building Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases. Who We Are We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. How We Work We are a remote-first company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote Little more about the team: We are seeking a Revenue Operations Manager to join our team and play a pivotal role in driving the success of our Revenue Operations Team. This role will be instrumental in optimizing processes, improving data quality, and ensuring seamless integration across our GTM teams with a specific focus on post-sales operations including traditional customer success operations. As a Revenue Operations Manager focusing on post sales you will collaborate with our customer success team to analyze business challenges, define solutions, and lead projects that drive revenue growth and minimize churn. If you have experience with post sales systems, managing NRR/GRR, professional services and data-driven decision-making, we want to hear from you! What you’ll do in the role: Implement post sales strategy, processes, and procedures to ensure a positive experience from initial sale all the way through to customer advocacy. Own and manage a framework for measuring and tracking post sales metrics and KPIs including NRR and GRR. Develop and maintain a comprehensive customer success playbook that outlines best practices, processes, and procedures for the team to follow. Utilize customer data to drive forecasting and predictive modeling, such as predicting customer churn and identifying upsell opportunities as well as measuring customer satisfaction and driving adoption. Work across the customer lifecycle from marketing to sales to customer success to ensure end to end holistic process and reporting is maintained. Manage professional services engagements, reporting, and resourcing including internal and external resources. Work with our systems and data teams to create a strategy for technology-enabled business processes leveraging AI, and automation tools (Clay, ReTool, Claude, ChatGPT, etc) What you’ll bring to the role: 5+ years in an operations and or strategy role focused on customer success and professional services Strong analytical skills and experience working with data and metrics to forecast, identify customer patterns, and drive decision-making Strong understanding of common customer success tools, such as CRMs (Salesforce, Gainsight) and BI tools (Mode, Sigma). Excitement and experience in building and implementing successful customer success & professional services strategies and programs Excellent communication, interpersonal, and leadership skills Experience working in a SaaS or software development environment Proven ability to craft effective AI prompts and integrate AI tools into workflows to deliver measurable efficiency gains and business impact. Preferred Skills: Strong analytical skills Experience in budgeting, forecasting, and gleaning insights from data Strong understanding of B2B subscription software industry Expert in analyzing large data sets to drive strategy and decision-making, including building spreadsheet models and leveraging business intelligence tools Base Salary based on level of experience $127,500—$150,000 USD What you'll get when you join the Hive: A stake in our success - generous equity with employee-friendly stock program It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience Time to recharge - Unlimited PTO and paid sabbatical A remote-first mindset and culture (really!) Home office, co-working, and internet stipend Full benefits coverage for employees, with additional coverage available for dependents Up to 16 weeks of paid parental leave, regardless of path to parenthood Annual development allowance And much more... Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work. Phishing and Recruitment Scam Warning: We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you: All communications will come from an @honeycomb.io email address We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses—never personal accounts like Gmail or Yahoo. Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to: Social security or tax identification numbers Credit card numbers Bank account information Diversity & Accommodations: We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams. We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback. Privacy Notice: If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes. For more information regarding our privacy practices please see the Honeycomb Privacy Notice. If you do not want us to retain your information for consideration for other roles, or want us to update it, please contact privacy@honeycomb.io. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.