Hometown Tickets, LLC

Compensation

Full Description

Hometown empowers schools with seamless digital tools for ticketing, fundraising, and event management, enabling them to create memorable in-person experiences that bring communities together. As a trusted partner dedicated to supporting athletics, arts, and extracurricular activities, we help schools generate vital funding to ensure every student has access to enriching opportunities. With a deep passion for serving those who shape our future, we make event operations effortless – so schools can focus on what truly matters: creating lasting impact in their hometowns. Job Description: Location: Remote, hybrid, or in-office (Columbus, OH). Who We Are: Hometown is the trusted leader in the education space, equipping athletic directors, coaches, and school administrators with the tools they need to manage their department communications, live events, and fundraisers. Hometown offers an all-in-one, easy-to-use platform to support schools in creating memorable in-person experiences and lasting impact in their communities. We’re continuing to expand our technology and team to provide the best-in-class service to organizations across the country! Hometown empowers all team members through a positive company culture. Exemplifying our core values of Hustle, Excellence, Resilience, and Ownership (HERO). We’re committed to providing a safe and inclusive work experience for everyone, both those working remotely and within our offices across the country. Consider joining our team today! Role Summary: As our Head of People Operations, you’ll be the go-to leader for all things people and culture. You’ll help shape how we work, grow, and take care of each other while making sure our People Operations run smoothly and stay compliant. This is a hands-on role — one day you might be coaching a manager or leading a culture initiative, and the next, you’re improving our benefits plan or tightening up a compliance process. You’ll report directly to the CFO and lead a small but mighty People Operations team of two generalists and our Columbus Office Manager. You’ll also be a key partner to the CEO and leadership team on organizational design, culture, and talent strategy. Key Responsibilities: Culture & People Experience Embed Hometown’s values in hiring, performance, recognition, and day-to-day rituals. Keep our culture strong as we grow — make sure we stay a place where people feel supported and inspired Partner with leaders to build and maintain great teams Design and deliver manager tools and training that help leaders give feedback, manage performance, and navigate difficult conversations. Lead employee engagement and development programs that help people do their best work People Operations Strategy Own the full employee lifecycle — from hiring and onboarding to growth, performance, and offboarding Design and evolve our performance management and career frameworks so expectations and growth paths are clear Partner with leadership on organizational design, headcount planning, and change management as we grow and evolve Own and optimize our HR tech stack (HRIS, ATS, performance tools), so they’re simple, effective, and scalable Keep policies clear, fair, and aligned with who we are as a company Create KPI dashboards to monitor and evaluate engagement, retention, hiring, and other key trends Compensation & Benefits Oversee payroll, benefits, and compensation in partnership with Finance Evaluate and improve our total rewards offerings so they stay competitive and aligned with employee needs Maintain and refine our compensation philosophy, job leveling, and pay bands so they are fair, transparent, and competitive. Ensure compliance with pay laws, wage and hour rules, and deadlines in every jurisdiction we operate — we never miss a beat (or a paycheck) Compliance & Employee Relations Keep us compliant with all federal, state, and local employment laws (including EEO, FMLA, ADA, wage and hour, and state-specific requirements) Act as a trusted resource for employees and managers when challenges or questions arise Guide the company through sensitive people decisions with empathy and compliance Team Leadership Lead, coach, and empower our People Ops team to deliver great service and innovative solutions Continuously improve how the People team works, including roles, processes, and service model Build a culture of trust, collaboration, and accountability Preferred Education and Experience: 8+ years of progressive HR/People Operations experience, including at least 3 in a leadership role Experience working in a scaling or tech-driven environment of 100-300 employees Experience supporting a hybrid and geographically distributed workforce Strong understanding of U.S. employment laws and HR best practices Excellent communication, empathy, and problem-solving skills Proven ability to lead through change and communicate clearly, even when decisions are hard A roll-up-your-sleeves mindset - you’re as comfortable in the details as you are in strategy Bachelor’s degree (HR, Business, or related field preferred; advanced degree or HR certification a plus) Physical Requirements: Must be able to remain stationary for a long period of time, including working on a computer. Hometown values the importance of demonstrating to our customers that we care and are invested in our product and how it can be the best solution for them. All Hometown employees have a minimum amount of client events they must attend per year. This may include traveling to local client sites and could include standing and walking for prolonged periods of time, and while outdoors in various weather conditions. Why Join the Hometown Team? At Hometown, you’ll be part of a mission-driven company dedicated to making a significant impact on education through innovative solutions. Here are just some of the benefits of joining the Hometown team: Flexible PTO with no annual maximum 11 holidays and extended winter break 401(k) with employer match Medical, dental, and vision insurance plans offered Employer HSA contribution Opportunities for virtual and in-person collaboration/social events Hometown is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. We equip athletic directors, coaches, and school administrators with the tools they need to manage their departments communications, live events and fundraisers. From keeping your community in the know, to running fundraisers, to hosting games and events – Hometown is your trusted partner. Through powerful websites and communication tools, digital ticketing and event management, and online fundraising, Hometown is the single place to bring your community together and generate the funds needed to enable students to reach their full potential.