Homeless Children's Network

Compensation

Full Description

AGENCY: Homeless Children’s Network TITLE: Ma’at Program Manager SALARY: 90K SCHEDULE: Full-time position, 40 hours per week BENEFITS: Health, Dental, and Vision insurance; Commuter stipend About Homeless Children’s Network (HCN) Homeless Children’s Network (HCN) is a San Francisco–based nonprofit dedicated to strengthening the wellbeing of children, youth, and families impacted by homelessness, housing instability, poverty, and systemic inequities. For over 35 years, HCN has provided culturally responsive, trauma-informed, community-based mental health and wellness services across the city, with a focus on Black/African American families and communities most disproportionately affected by structural racism. HCN’s model is rooted in healing justice, cultural humility, deep community partnerships, and a commitment to increasing access to mental health services for families who are often underserved or overlooked by traditional systems of care. Through individual therapy, family support, workforce development, early childhood consultation, leadership programs, and community wellness initiatives, HCN serves thousands of children and families each year. Ma’at Program Overview The Ma’at Program is HCN’s Afri-centric clinical and community wellness initiative designed to support children, youth, and families in San Francisco with culturally grounded mental health services, case coordination, healing-centered engagement, and community connection. Rooted in the principles of balance, truth, order, reciprocity, and harmony, Ma’at integrates Black cultural knowledge, trauma-informed care, and community-defined best practices to honor the lived experiences of families impacted by generational trauma, racism, displacement, and poverty. The program provides clinical services—including therapy, family work, and emotional wellness support—delivered in community settings, homes, schools, and transitional or permanent supportive housing sites. Ma’at staff work closely with families to address emotional, behavioral, and relational challenges, while strengthening protective factors, enhancing resilience, and supporting overall wellbeing. With an emphasis on trust, cultural affirmation, and genuine partnership, the Ma’at Program uplifts families through holistic healing, community connection, and resource access. About the Position The Program Manager for the Ma’at Program provides strategic, clinical, and operational leadership for this community-based mental health program. This role oversees program implementation, supervises staff, ensures compliance with Medi-Cal and EPSDT requirements, and maintains high-quality clinical services rooted in community connection, cultural humility, and healing justice. The Program Manager works closely with HCN leadership, community partners, and funders to ensure that services are delivered effectively, ethically, and in alignment with contract obligations and culturally responsive practices. Key Responsibilities Program Leadership & Management Provide day-to-day program management to ensure the delivery of culturally responsive, high-quality services to Black/African American children, youth, and families. Develop, refine, and oversee program workflows, policies, and procedures in alignment with HCN’s mission and the Ma’at Afri-centric framework. Manage program deliverables, budgets, and reporting associated with government contracts and grant-funded services. Support with, collaborate with HCN departments (Finance, Evaluation, Compliance, HR) to ensure accurate billing, quality data reporting, and contract compliance. Strengthen and expand community partnerships to increase access, visibility, and impact of Ma’at services. Provide support to community-based clinicians by assisting with group facilitation, and, as needed, independently lead or conduct group sessions at various community sites. Clinical Oversight & Supervision Provide clinical guidance and support to therapists, clinicians, and community-based staff supplemental to established individual and group supervision that clinicians currently receive. Support high-quality clinical documentation aligned with Medi-Cal and EPSDT standards, including timely progress notes, treatment plans, assessments, and billing. Promote culturally grounded, trauma-informed, and strengths-based practices rooted in Black mental health and community wellness. Staff Support & Development Supervise and support a team working independently across San Francisco in community-based settings. Monitor level of effort (productivity), caseloads, and service delivery to ensure balance between program expectations and staff wellbeing. Address burnout and morale through reflective supervision, coaching, and structured staff support systems. Facilitate staff training, mentorship, and professional development opportunities. Community Engagement & Collaboration Build and maintain strong relationships with families, schools, community partners, housing providers, and culturally specific organizations. Represent the Ma’at Program at meetings, collaborative spaces, and stakeholder convenings. Collaborate with HCN leadership to respond to emerging community needs and implement culturally relevant services. Compliance, Billing & Quality Assurance Ensure adherence to Medi-Cal, EPSDT, BBS, and San Francisco Department of Public Health documentation and service standards. Monitor program performance indicators, evaluation data, and audit readiness. Ensure accurate, timely, and ethical billing practices. Implement continuous quality improvement strategies based on program data and feedback. If eligible, when necessary, will assume and maintain an individual caseload in alignment with programmatic needs and performance expectations. Qualifications Required Minimum 3 years of experience within a community mental health setting ( case management, mental health, education setting, clinics, shelters, in patient and or outpatient facilities etc) . Experience with Medi-Cal and EPSDT billing, documentation, and service standards. Demonstrated experience supervising clinical or community-based staff who work independently in field settings. Ability to monitor and support level of effort (productivity), caseload management, and staff wellness. Deep experience working with BIPOC families, particularly Black/African American children and families impacted by trauma, poverty, racism, and community violence. Commitment to culturally responsive, trauma-informed, healing-centered, and Afri-centric approaches. Preferred Qualified to provide clinical supervision (meeting BBS supervisory requirements). Licensed clinician in California (LCSW, LMFT, LPCC, or Psychologist) in good standing. Knowledge of government contracts and funder requirements within nonprofit mental health programs. Experience using Afri-centric, Indigenous, or liberation-based healing frameworks. Familiarity with San Francisco’s behavioral health systems, including SFDPH, CBO partnerships, and school- or community-based service models. Experience with program evaluation, outcomes tracking, and continuous quality improvement. Work Environment & Physical Requirements Ability to work in both office and community settings across San Francisco. Frequent travel to schools, community sites, family homes, and partner organizations. Occasional evening or weekend hours for community events or family needs. Compensation & Benefits HCN offers a competitive salary and comprehensive benefits package, including medical, dental, vision, retirement contributions, paid time off, holidays, professional development funding, and—if applicable—clinical supervision. HCN’s Community Culture Of all the above important qualifications, bring the heartfelt quality of compassion, with exquisite cultural responsiveness as a primary guiding quality, not only of your professional life, but of what you hold dear. Please bring a strong analysis of how race, ethnicity, culture, language, region, poverty, sexual and gender identity, age, education, opportunities and resources generationally made available or not, and systemic oppressions impact a person’s mental health. Please have stories of your own life and how you have been a mover and shaker to transform these systems. Please accept that HCN is a vibrant community that has a legacy that is of interest to you, and is also prompted to grow steadily, and with the respect of what has been done well central in the conversation.