Home Instead

Compensation

Full Description

Key Responsibilities As the Front Office Coordinator, you will play a vital leadership and coordination role in our business. Responsibilities include: • Overseeing daily office operations to ensure efficiency and accuracy. • Ensure all shifts are clocked in and out properly and tasks are completed for billing purposes • Managing incoming calls for two office locations. Communicate with professionalism, empathy, and care. Answer up to 100 calls a day, answer by 3rrd ring route calls to proper destination. • Take client inquiries, including name, phone number and how they heard about Home Instead, transfer leads live to a qualified person in the office. • Supervising and supporting office staff to deliver excellent customer service. • Coordinating with the Client Care and HR teams to ensure seamless client and Care Professional support, to include greeting customers • Maintaining accurate documentation and records in compliance with company and regulatory standards. Scanning log sheets, plan of care, service agreements and building out new Client files. Maintaining accurate records for Clients and CPs • Preparing and managing QA reports, schedules, and administrative tasks. • Ordering office supplies and ensuring a welcoming, organized office environment. • Supporting company initiatives and events that foster a positive team culture. Attend the Alzheimer’s Walk annually. • Manage front office, keeping coffee, snacks, and water stocked, keeping the front lobby clean and inviting. • Manage LTC insurance requests by compiling information and faxing documents in a timely manner, uploading documents to Client files that have been faxed. • Process and mail client billing once approved • Clean and organize training room before and after training • Keep gloves and mask ready for distribution • Create documents, spreadsheets and reports as needed • Assist Care Professionals with Wellsky app, Tap Check, Zingage apps • Other duties as needed What We’re Looking For We’re seeking someone who embodies Home Instead’s core values and demonstrates: • Strong interpersonal communication - ability to listen, build rapport, and deliver clear, positive communication across all interactions. • Customer service excellence - maintains a calm, caring tone even in stressful situations, ensuring every caller and visitor feels valued. • Dependability and results orientation - consistently follows through, completes tasks, and takes ownership of outcomes. • Teamwork and collaboration - works cooperatively and flexibly with colleagues to meet collective goals. • Quality focus - maintains high standards for accuracy, documentation, and service delivery. Qualifications • 2+ years of office management or administrative leadership experience (healthcare or home care setting preferred). • Excellent written and verbal communication skills. • Strong organizational and multitasking abilities. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills. • Professional and compassionate demeanor with the ability to handle sensitive situations gracefully. • Must be able to pass a background check. Why Join Home Instead? • Work in a mission-driven environment that values kindness, respect, and integrity. • Be part of a supportive team that makes a real difference in the lives of seniors and their families. • Opportunities for professional growth and ongoing training. To Apply: Please submit your resume and a brief cover letter explaining why you would be an excellent fit for the Home Instead team. In His Care, Inc. d.b.a. an independently owned and operated Home Instead franchise