Holafly

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Holafly is a fast-growing start-up that is changing how travelers connect to the internet abroad. The Telco Network Manager will lead a team of engineers, ensuring smooth operations of telecommunications networks and driving projects related to network management and improvements. Responsibilities • Assure the smooth operation of all Network related responsibilities • Lead the technical growth of the team in all required technologies, specially in Telecommunications Networks • Lead the personal and professional development of the team, specially in leadership and team management skills • Will be the last technical escalation point and the first managerial escalation point of contact for the Network providers contracts • Will coordinate Incident Management teams for continuous improvement and acceleration of processes to minimize incident impacts • Will coordinate the Service Management relationship with Network providers • Will Coordinate the activities of Testing and monitoring • Will manage the technical interface with Telecommunication related providers • Will manage the technical interface of the monitoring tools • Will be responsible for dutiful execution of health checks • Manage Projects with strong content of technical telecommunications objectives • Manage or support Technology projects with content of technical telecommunications objectives • Mentor and Train other areas and departments to spread the key telecommunication knowledge required for the success of the business • Strongly interact with the Technology departments so the Carrier department is well provided by the available technologies • Strongly interact with the Technology departments so the Carrier department initiatives are well integrated in the company business to provide the most value • Use email and chat tools to interact with customers, colleagues and third parties • Attend Video & Audio calls and meetings with providers, colleagues and customers in order to perform the assigned responsibilities • Use Mobile installed applications for security purposes to access the different platforms • Comply with all company processes as required using the selected tools • Build Google tools based Documentation for the team and for customers • Build Atlassian tools based Documentation for the team and for customers • Report detailed time allocation logs • Automate processes in the ITSM and IT Tools to improve the performance of the Team and the company • Design, develop and implement (or collaborate in general) tools for the team and for the customer that simplify or improve the services provided by the department Skills • Telecommunications Networks knowledge reference for the team • Skillful people manager to maintain the performance and motivation of the team • Hands on, flexible and adaptable technical person • High personal affinity to technologies • Engineering Mindset: Analyse, split, resolve, repeat • Resilience • Affinity to knowledge sharing • Detail gathering and rapid recalling • English language proficiency • Spanish language proficiency is strongly valued • General use of Google workspace Tools • General use of communication tools • Excellent communication skills, specifically detail oriented to technical profiles • Excellent process documentation skills • Quick learning to have a firm grasp of the current technologies • Adaptability to varying demands of work • Proactive approach to responsibilities • Talent to establish good relationships with excellent interpersonal, negotiation and diplomatic skills • Talent to organize information comprehensively • Expertise in leading a distributed team across distinct time zones • Ability to drive project velocity and cohesion using asynchronous communication tools and practices • Skilled in establishing remote operating rhythms and managing expectations without daily face-to-face interaction • Capability to provide expert, one-on-one technical guidance and development plans • Proven experience in mentoring a technical peer through the transition into a managerial role • Mastery of Situational Leadership models • High Emotional Intelligence & Empathy • Skill in defining, tracking, and communicating clear performance goals and accountability metrics (KPIs) • Exceptional upward communication skills • Knowledge of Mobile Telecommunications Technologies, including Core Network technologies from 3G to 5G • Knowledge of Mobile Roaming Technologies • Knowledge of SIM technologies • Knowledge of Telecommunications Business practices including MSAs, SLAs, and penalties • Knowledge of Service Management: ITIL • Knowledge of Project Management methodologies: Waterfall, PRINCE, Scrum, Agile, etc • Knowledge of Business Process Management • Knowledge of IT Tools: Google Workspace, O365, Jira & Confluence, Gitlab, BI Data warehouse & Data Integration, BI Data Analytics and Data Processing, BI Reporting & Business Intelligence • Postgraduate MBA • Technology specialized University/College/Master degree • Technology specialized University/College degree • Postgraduate Technology education • Science based University/College degree • Science based University/College/Master degree • Some technological education beyond high school level • Industry Standard expert certifications for Project management • Industry Standard expert certifications for Business Management • Professional Experience that proves communication and relationship management skills • Extensive experience in Telecommunications Technology services • Experience in the Telecommunications industry contracts processes and agreements • Professional Experience that proves project and process documentation Company Overview • Holafly helps you stay connected on your journey around the world through international SIM and eSIM cards. It was founded in 2018, and is headquartered in Madrid, Madrid, ESP, with a workforce of 501-1000 employees. Its website is https://esim.holafly.com/.