Hitachi

Compensation

Full Description

Location: Remote - Texas, United States Job ID: R0105852 Date Posted: 2025-09-15 Company Name: HITACHI HIGH-TECH AMERICA, INC. Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: Yes Job Description: Remote Working: Customer Hybrid (+50% Onsite), Onsite - 90% / Remote - 10% COMPANY: Hitachi High-Tech America, Inc. (“HTA”) DIVISION: Metrology and Analysis Systems Division POSITION: Technical Specialist WORK LOCATION: Texas TRAVEL: Up to 25% (both domestically and internationally) EXPECTED PAY RANGE: $79,169.05 - 108,857.44 annually This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process. PRIMARY RESPONSIBILITIES Train and provide guidance to Field Service Engineers {E} Collaborate and provide information to Technical Support Engineers and/or Yield Control Technology Engineers as needed {E} Be the point person (“Engineer In Charge” or EIC) for customer communications {E} Interface with on-site service engineers in the troubleshooting and resolution of more complex problems requiring advanced levels of knowledge and experience {E} Provide local support to customers in his/her area as necessary and decided by their management {E} Work with NPI Engineers as necessary {E} Conduct ongoing OJT and classroom training, as required {E} Act as a lead engineer in the first-time installation of newly introduced instruments, ensuring that proper techniques and procedures are passed to the local service personnel installing the instruments {E} Supply proper communications and reports to the factory design group regarding problems and issues seen by the HHTA Service Department {E} Maintain the highest possible technical knowledge level for the assigned instruments {E} Work weekends, nights, or other shifts as assigned required to meet customer or company business requirements {E} Travel domestically and overseas, as necessary to perform position responsibilities {E} Work with multifunctional groups towards completion of a common goal {E} Participate in the administration of the service department by working with special assignments that require technical input. (i.e. spare parts selection, training programs, service procedures, etc.) {E} Maintain appropriate records of all work performed and training received {E} Comply and adhere to company policies {E} Complete assigned On The Job training (OJT), with the goal of process certification {E} Manage and maintain any traveling inventory according to department policy and procedure {E} Protect and maintain company property. (i.e. traveling inventory, company car, test equipment, tools, computers, etc.) {E} Provide preventive maintenance and emergency service on the equipment within the assigned territory or assigned customer {E} Set and keep appropriate schedules for service on the assigned equipment {E} Install and test the assigned equipment at the customer site {E} Train less experienced engineers with OJT and classroom training {E} Complete assigned formal training with a grade of 70 or more on all tests {E} Perform other duties as assigned EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS AS degree in electronics or equivalent BS degree in Electronics Engineering or relevant field preferred BSEET (or equivalent) certification – or - ASEET (or equivalent) certification plus two additional years of related experience beyond required experience listed below a plus EXPERIENCE and TRAVEL REQUIREMENTS Five (5) years of experience using digital volt meters, oscilloscopes, hand tools and computers Five (5) years of experience disassembling and assembling intricate parts as related to selected instruments Complete assigned formal training with a grade of 70 or more on all tests Solid electronics and mechanical skills Must have and retain valid driver’s license in resident State. Must be insurable by our insurance carrier Must be eligible for and receive company credit card Travel up to 25% of the time with most travel being within the assigned district, but can include any domestic or international customer location. Must be available to travel to various customer sites as directed by management KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS Demonstrate strong work ethic. (On time to work and training, on time completion of assignments, strong preparation for assignments, effective teamwork, etc.) Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customers Ability to effectively communicate information regarding service activities and schedules Ability to work without instructions Ability to complete system installation including Advanced Customer Training Ability to provide Room Surveys Ability to provide technical supervision and guidance to other Field Service Engineers Ability to supervise the work schedule of other Field Service Engineers Ability to communicate with peer engineers and factory personnel to solve extremely complex service calls Ability to solve extremely complex problems utilizing independent actions and a high degree of initiative Ability to prepare documentation for on-the-job (OJT) or classroom training Ability to work on assignments that are complex utilizing considerable judgment and initiative Ability to give training classes or OJT on complex system theory to Field Service Engineers and customers Ability to work from schematics using various test equipment and mathematical calculations specific to electronics Ability to effectively interface with customers, both internal and external Ability to train less experienced engineers in OJT and classroom environments Ability to perform new support functions as assigned Ability to fill the role of a leader in the department Ability to portray professionalism and pride in appearance while conforming to company dress policy Knowledge of analog and digital circuitry as applied to our equipment Basic Knowledge and understanding of Physics and Chemistry Knowledge of analog and digital circuitry as applied to our equipment Requires equipment specific operational skills Equal Opportunity Employer (EOE) Hitachi High-Tech America, Inc. is an equal opportunity employer. Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.