Hitachi

Compensation

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Location: Remote - Texas, United States Job ID: R0116143 Date Posted: 2026-01-05 Company Name: HITACHI HIGH-TECH AMERICA, INC. Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: Yes Job Description: Senior Staff Field Service Engineer (full-time, regular) Dallas, TX Description: Responsible for preventative and unscheduled maintenance of Hitachi’s industrial and chemistry products, including scanning electron microscopes (SEM) and transmission electron microscopes (TEM) models at customer facilities throughout the United States and internationally. Handle all types of service requests, including advanced requests, preventative maintenance, billable service, installations, and sales support. Train staff on performing specialized field service delivery procedures. Interface with site coordinator to perform preventative and unscheduled maintenance. Maintain appropriate records of all work performed and training received in HTA’s Customer Relationship Management (CRM) system. Manage and maintain traveling inventory according to department policy and procedures. Provide on-site technical support for customers, including resolution of extremely complex equipment problems, acceptance testing, and technology calibration. Address all service-related issues at customer sites and provide training to customers and new field service engineers. Provide technical guidance to junior field engineers and customers. Perform system installations at customer sites and complete field service documentation utilized for tracking system reliability and customer billing. Set and keep appropriate schedules for service on assigned equipment. 90% of time spent traveling internationally to customer locations in Latin America. Job location: 1375 North 28th Avenue, Dallas, TX 75261. May work remotely anywhere in the El Paso, TX area. Required Qualifications: Bachelor’s degree (or the foreign equivalent) in Engineering. 2 years of experience in the job offered or related. Experience with: installation of Hitachi TM4000 Series & SU Series (SU3500, SU3800, SU5000, SU7000, and SU8000); preventative & corrective maintenance on Hitachi SEM (scanning electron microscopes)/TEM (transmission electron microscopes) models; technical training to customers on electron microscopy; technical support to customers on new SEM/TEM product sales & applications; and installation of Energy Dispersive Spectroscopy (EDS) systems on Hitachi Electron Microscopes. Equal Opportunity Employer (EOE) Hitachi High-Tech America, Inc. is an equal opportunity employer. Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.