Hitachi

Compensation

Full Description

Location: Raleigh, North Carolina, United States Job ID: R0099902 Date Posted: 2025-08-25 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Quality Management Job Schedule: Full time Remote: Yes Job Description: Job Description The Quality & Continuous Improvement (Q&CI) Field and Service Specialist will be responsible for coordinating within NAM the Installation and Commissioning, product and systems reliability requirements in alignment with the Global Quality & Operations as well as the Product Reliability Program initiatives. This individual will be responsible for ensuring proper and timely coordination for the resolution of Installation, Commissioning, warranty and after sales processes, product and equipment failures, serving as the liaison between the Quality & CI Project Quality Managers, the Installation, Commissioning and After Sales Team at the Global Center of Competence and other relevant functional teams. This individual will also integrate the Quality Management System and Continuous Improvement (Lean and 6 Sigma) methodologies and activities within the Service department and will serve as a generator and coordinator of ideas for improvements, implementation strategies and predictive analysis. Will ensure that timely and effective results of the process improvements are accomplished. In addition, will provide daily support to the service team in other process and product quality matters, along with the coordination of the resources required to plan, train, and implement quality and effective reliability improvements. Main Responsibilities: Follow the Corporate Quality Framework, improvement plans, and Global Reliability Program expectations. Collaborate with PQMs to execute and monitor Quality Plans, master test plans, and system status for site activities. Provide Quality Induction training to site personnel. Review and approve quality documentation for accuracy and completeness (e.g., test certificates, checklists). Ensure quality control plans (ITP, ITR) and erection documentation are communicated to site teams and contractors. Oversee inspection and testing during Civil, Mechanical, Electrical erection and commissioning, ensuring proper documentation and validation. Implement and continuously monitor Quality Control processes at site. Support deployment of the Site Quality Audit Program, including contractors and internal audits. Monitor contractor compliance with Quality requirements and follow up contractor corrective actions whenever required. Investigate failures through root cause analysis, coordinating with global teams for resolution and reporting. Identify and reduce the cost of poor quality by providing data to Project Quality and Service Managers. Conduct and coordinate failure investigations, create NCRs or CCRPs, and implement solutions to improve reliability and safety. Gather and consolidate product reliability data from troubleshooting, commissioning failures, upgrades, and critical parts. Facilitate working sessions using FMECA and other quality tools to identify risks and prevent failures. Lead customer experience initiatives, including surveys, benchmarking, and reporting on T-NPS KPIs. Drive continuous improvement projects from Installation and commissioning, warranty and after-sales phases, maintaining strong collaboration with Service and Operations teams. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines Requirements and Competencies: Completion of University degree in Engineering (preferably in Electrical or Electro-Mechanical Engineering) 3 or more years of reliability experience in continuous process manufacturing environments. Familiar with condition monitoring tools such as vibration analysis, Ultrasonic, lubrication, thermography, etc. Experience facilitating dozens of successful Root Cause and Failure Analysis Experience in Quality tools, Continuous Improvement Lean and Six Sigma (L6S) initiatives and projects. Experience with: FMECA’s, recommendations associated with preventing most probable Failure Modes, Production loss analysis, failure mitigation strategies, Spare Parts optimization supporting the PM tasks, etc. Verbal and written fluency in English, effective presentation skills and ability to communicate well at all levels. Experience using ERP or SAP systems. Willing to travel to sites up to 50% to learn and share knowledge with other NAM sites. Analytical skills with high level of accuracy and strong work ethics. Attention to detail for identifying any minor or potential issues, particularly in a root cause or FMEA analysis. Problem-solving- diagnose and resolve problems with assets. Communication and collaboration working alongside project engineers, service, and maintenance team members and third party internal and external suppliers as needed. Ability to collaborate with colleagues will enhance team’s productivity and efficiency. Certified L6S Green or Black Belt is considered an asset. Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States More about us We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules): Health Care: medical (PPO, CDHP with HSA, HMO), dental, and vision Financial Wellbeing: 401(k) with generous match, life and disability insurance Family Care: legal, pet, auto, home, identity theft support, and adoption assistance Work-Life: enhanced leave programs including parental, adoption, vacation, and holiday Employee Engagement and Development: ERGs, tuition reimbursement, and more Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.