Hitachi

Compensation

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Location: Bland, Virginia, United States of America Job ID: R0101247 Date Posted: 2025-07-22 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Quality Management Job Schedule: Full time Remote: No Job Description: The Opportunity Are you passionate about driving customer satisfaction and quality excellence? Join us at Hitachi Energy as a Customer Quality Experience Specialist, where your insights and initiative will directly shape how we respond to customer feedback and elevate our service standards. In this role, you'll be at the heart of our commitment to continuous improvement, working cross-functionally to ensure our processes meet and exceed customer expectations. If you're ready to make a meaningful impact in a collaborative, innovation-driven environment-this is your opportunity to shine. How You'll Make an Impact • Propose and implement quality improvements based on customer feedback. • Lead resolution efforts for customer complaints with precision and empathy. • Coordinate root cause analyses and ensure timely corrective actions. • Monitor and report on complaint trends and improvement initiatives. • Analyze process gaps and recommend actionable solutions. • Prepare and maintain quality documentation and customer reports. • Deliver training on customer care tools and best practices. • Adapt and enhance customer care procedures and documentation. • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Your Background • Minimum 5 years of experience in quality management, customer care, or a related field. • Strong communication skills to engage effectively with customers and internal teams. • Proven ability to manage multiple projects with a customer-first mindset. • Experience driving continuous improvement and quality awareness. • Familiarity with quality management systems and documentation tools. • Bachelor's degree in a relevant field or equivalent practical experience. More About Us • At Hitachi Energy, we're committed to advancing a sustainable energy future through innovation and collaboration. • We offer a supportive environment where your ideas matter and your growth is encouraged. • Join a global team that values diversity, integrity, and continuous learning. Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.