Hitachi

Compensation

Full Description

Job Description: • This remote role is responsible for leading cross‑functional execution and customer outcomes across a designated scope within Hitachi Energy. • The position combines strategic project management leadership, operational excellence, and customer advocacy to ensure successful delivery of complex initiatives while driving customer satisfaction, retention, and long‑term value. • Acting as both a business and customer partner, this leader ensures consistent processes, strong governance, and continuous improvement across teams, projects, and customer engagements. • Build and maintain strong, trusted relationships with customers and internal stakeholders, serving as a primary point of escalation and advocacy. • Ensure high customer satisfaction through proactive engagement, structured communication, and effective issue resolution. • Oversee onboarding, training, and ongoing engagement strategies to ensure customers realize full value from solutions and services. • Lead cross‑functional and geographically dispersed teams in the execution of multiple, interrelated projects or initiatives. • Establish, maintain, and continuously improve standardized processes for execution, tracking, reporting, escalation, change management, and issue resolution. • Oversee planning and delivery across scope, schedule, budget, risk, and resource management. • Monitor performance against KPIs, SLAs, cost, and efficiency targets, ensuring disciplined execution and transparency. • Identify, assess, and proactively manage risks, issues, and dependencies, ensuring timely mitigation and clear communication. • Promote operational learning and sharing of best practices and lessons learned. • Lead, coach, and develop a high‑performing team, fostering accountability, engagement, and continuous capability growth. Requirements: • Bachelor’s degree in Business, Engineering, or a related field with 12+ years of relevant experience. • Significant experience in customer‑facing leadership, project/program management, or operational leadership roles. • Prior people‑management experience leading experienced professionals is required. • Strong ability to manage complexity, ambiguity, and competing priorities across multiple stakeholders. • Proven capability to influence without authority and drive alignment across functions. • Experience with enterprise systems and tools such as CRM platforms, project management tools, reporting systems, and Microsoft Office (SAP experience preferred). • PMP or equivalent certification is a plus. Benefits: • Health insurance • Professional development opportunities