HireLATAM

Compensation

Full Description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity. Job Title: Remote Operations Coordinator (100% Work From Home) Location: Remote from Latin America Position Type: Full-time Salary: $1,600 USD/month paid via direct deposit Schedule: Monday-Friday, 9:00 AM - 5:00 PM Eastern Time Job Overview Our client has a passionate and innovative team dedicated to transforming the self-storage experience. As a rapidly growing startup, their culture is driven by collaboration, flexibility, and a customer-first approach. They foster a workplace where creativity and hard work are valued, and each team member plays a vital role in their journey. Focused on providing secure, accessible, and high-quality storage solutions, they strive to redefine the industry. Their team is central to their success, working together to deliver a seamless, customer-focused experience that positively impacts people's lives. They invite individuals to join them in building something exciting, where contributions and ideas are truly valued. The Operations Coordinator will provide high-level administrative and operational support to their Operations Manager responsible for a multi-state portfolio of 20+ self storage and industrial flex properties. This role is critical in ensuring smooth day-to-day operations, implementing standardized processes, maintaining accurate records, coordinating with vendors and site teams, and supporting the execution of strategic initiatives. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. Responsibilities: Operational Support • Assist Operations Managers with oversight of site performance, tenant relations, and compliance. • Monitor daily operational reports (rent rolls, occupancy, collections, delinquencies, work orders) and flag variances or issues. • Prepare weekly and monthly performance summaries for leadership. • Help implement and monitor SOPs across all properties. • Support onboarding and training of new site staff. Administrative Support • Draft, edit, and distribute operational correspondence, notices, and reports. • Maintain accurate electronic filing systems for leases, contracts, invoices, and compliance documents. • Assist in preparing presentations and documentation for ownership groups, investors, or internal meetings. • Assist the Customer Service team in covering calls during team member absence or high call volume. Vendor & Contractor Coordination • Support vendor bidding, contract renewals, and compliance tracking. • Assist with scheduling and tracking repairs, maintenance, and capital projects. • Process vendor invoices and track expenses to ensure budget adherence. Tenant & Customer Support • Draft tenant communications (e.g., notices, reminders, updates). • Assist with escalated customer service issues as directed by Operations Managers. • Track tenant feedback and recurring issues to identify trends. Compliance & Reporting • Help ensure all sites adhere to company policies, state/federal regulations, and safety requirements. • Monitor lease files, tenant insurance compliance, and occupancy permits. • Assist with audits and inspections. Qualifications, Skills and Key Competencies • Associate’s or Bachelor’s degree preferred (Business Administration, Real Estate, or related field). • 2+ years of administrative or operations experience, preferably in property management, real estate, or self storage • Strong organizational and multitasking skills with high attention to detail. • Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint); experience with property management software (e.g., Yardi, SiteLink, storEDGE) is a plus. • Excellent written and verbal communication skills. • Ability to work independently and as part of a team, managing competing priorities. • Strong problem-solving skills and resourcefulness. Key Competencies: • Organization & Time Management: Ability to prioritize tasks across a large portfolio. • Communication: Clear, professional, and effective with site teams, vendors, tenants, and leadership. • Attention to Detail: Accuracy in reporting, compliance monitoring, and document management. • Proactivity: Anticipates needs, identifies problems early, and suggests solutions. • Team Support: Reliable partner to Operations Managers with a “can-do” attitude. Benefits: • Flexible PTO; bonus potential subject to individual and company performance Application Disclaimer: Please Read Before Proceeding To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description. Voice/Video Recording is REQUIRED Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified. Mandatory Knockout Questions Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America. Apply Wisely To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications. Check Your SPAM Folder All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication. We appreciate your interest and look forward to reviewing your application!