Hilton

Compensation

Full Description

Job Summary of Hilton Guest Service Supervisor: A Hilton Guest Service Supervisor is responsible for managing front desk operations, assisting guests, providing direction, and ensuring that consistent customer service is delivered. They assign tasks and give guidance to team members, overseeing lobby traffic to make appropriate staffing changes. Their duties also encompass resolving customer issues and offering training, supervision, scheduling, and support in evaluating staff performance. Responsibilities of Hilton Guest Service Supervisor: • Responsible for overseeing the reception area. • Supplies customer service, advice, and mentorship to ensure a consistent level of customer service delivery. • Appoints and educates team members on the specifics of their assignments. • Tracks the number of people entering the lobby to make appropriate staffing modifications. Addresses and resolves any complaints voiced by customers. • Directs, supports, coordinates, and contributes to the review of staff performance. • What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. • Even in the present day, Hilton is recognized as a leader in innovation, top-notch standards, and achievements. • The persistence of our leadership role is a direct outcome of our Team Members' fidelity to our Vision, Mission, and Values. We specifically assess the manifestation of these Values: • We pride ourselves on our enthusiasm for delivering top-notch services and exceeding guest expectations with every interaction. • Demonstrating integrity means acting in a morally upright manner without exceptions. • Leadership - We are trailblazers within our sector and advocates for positive change in our localities. • Our focus on teamwork underscores our commitment to collaborating and cooperating with others in all aspects of our work. • Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes of Hilton Guest Service Supervisor: • Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? • Hilton has positioned itself as a top player in the global hospitality industry, providing a variety of lodging choices that cater to different preferences, from luxurious full-service hotels to mid-priced options. • For almost a century, Hilton has maintained its dedication to providing the highest quality lodging, customer service, amenities, and affordability to cater to the needs of both business and leisure travelers. Hilton is committed to upholding its longstanding tradition of providing exceptional guest experiences in all its properties • Uniting as a team, we strive to provide exceptional hospitality experiences daily, infusing spaces with warmth and light for all guests. • Our outstanding staff members are at the center of our success! Equal Opportunity Employer/Affirmative Action/Disabled/Veterans Additional Information: 100% tuition-free degree programs and professional certifications through Guild Education; annual tuition reimbursement for external hospitality courses