Hilton

Compensation

Full Description

Job Summary of Hilton Front Desk Team Leader: A Hilton Front Desk Team Leader will be responsible for the following: Oversees front desk operations.Provides guest service, guidance and leadership to ensure consistent customer service is provided.Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff. Responsibilities of Hilton Front Desk Team Leader: • Directs the front desk operations. • Provides leadership and direction to ensure that customer service remains consistent. • Delegates tasks and briefs team members on the details of their work. • Observes the lobby traffic to determine staffing requirements and adjusts accordingly. Manages and resolves customer issues effectively. • Leads, mentors, arranges, and takes part in the evaluation of team members. • What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. • To this day, Hilton retains its reputation as a trailblazer in innovative solutions, premium quality, and accomplishments. • The sustained leadership we exhibit is a product of our Team Members' loyalty to our Vision, Mission, and Values. Specifically, we evaluate the exhibition of these Values: • At the core of our ethos is a genuine passion for offering unparalleled hospitality and ensuring guests feel well taken care of. • Upholding integrity requires us to consistently make the right choices. • Leadership - We lead the way in our respective fields and contribute positively to the betterment of our communities. • We embrace a collective mindset, valuing the importance of joint efforts and mutual support in achieving our goals. • Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes of Hilton Front Desk Team Leader: • Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? • As a leading global hospitality entity, Hilton excels in offering a wide array of accommodation types, ranging from opulent full-service hotels and resorts to extended-stay suites and moderately priced hotels. • Hilton has been a leader in offering top-tier accommodations, service, amenities, and value to business and leisure travelers for nearly a century. Hilton is focused on perpetuating its legacy of delivering outstanding guest experiences at each of its destinations • Every day, our team is driven by a collective vision to bring the light and warmth of hospitality to every corner of the earth. • Our remarkable team members are the foundation of our organization! Equal Opportunity Employer/Affirmative Action/Disabled/Veterans Additional Information: Access to nutritious, chef-prepared meals in the Team Member restaurant; discounted membership to the Thrive Global well-being platform