Hilton

Compensation

Full Description

Job Summary of Front Desk Support Supervisor: The role of a Front Desk Support Supervisor involves supervising front desk functions, assisting guests, offering guidance, and ensuring that uniform customer service standards are upheld.They delegate responsibilities and issue instructions to team members, monitoring lobby activity to make necessary staffing modifications. Their responsibilities also include addressing customer complaints and providing training, supervision, scheduling, and support in assessing staff. Responsibilities of Front Desk Support Supervisor: • Supervises the day-to-day operations of the front desk. • Delivers guest support, advice, and management to ensure continuity in customer service provision. • Allocates responsibilities and educates team members on the intricacies of their tasks. • Keeps track of the foot traffic in the lobby to adjust workforce deployment as needed. Resolves issues raised by customers and ensures their satisfaction. • Manages, trains, organizes, and aids in the appraisal of the workforce. • Our enduring leadership status can be attributed to the dedication of our Team Members to upholding our Vision, Mission, and Values. We specifically seek to observe the embodiment of these Values: • Our dedication lies in ensuring that every guest receives exceptional treatment and enjoys a remarkable experience during their visit. • We uphold our integrity by always choosing the morally correct action. • Leadership - We excel as pioneers within our industry and make significant impacts on our communities. • Taking responsibility for our choices and behaviors is a fundamental principle we uphold, ensuring that we are accountable for our actions. • Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes of Front Desk Support Supervisor: • Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? • Hilton stands out as a premier international hospitality firm, encompassing a diverse range of lodging options including upscale full-service hotels, resorts, extended-stay suites, and mid-priced hotels. • Hilton has been renowned for its commitment to delivering excellence in lodging, customer service, perks, and reasonable pricing to cater to the needs of both business and leisure travelers since its establishment nearly a century ago. Hilton remains devoted to upholding its legacy of delivering extraordinary guest experiences throughout its various chains • Our objective is to brighten the world with hospitality by consistently delivering extraordinary guest experiences across the globe. • Our fantastic team members are central to our operations! Equal Opportunity Employer/Affirmative Action/Disabled/Veterans Additional Information: 100% tuition-free degree programs and professional certifications through Guild Education; annual tuition reimbursement for external hospitality courses