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Highmark Health

Highmark Health

via Workday

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Director Legal Operations

Anywhere
full-time
Posted 9/11/2025
Verified Source
Key Skills:
Project Management
Operations Leadership
Process Optimization
Cross-Functional Team Leadership
Vendor Management
Change Management
Executive Communications
Dashboard and Metrics Development

Compensation

Salary Range

$90K - 120K a year

Responsibilities

Lead and manage daily legal department operations, develop policies, implement software solutions, create dashboards and metrics, manage budgeting, and support staff development and training.

Requirements

Requires 5+ years in legal operations or law firm experience, project management skills, vendor management, strong communication and change management abilities, and a bachelor's degree or equivalent experience.

Full Description

Company : Highmark Health Job Description : JOB SUMMARY This job will partner closely with law department executive leadership to enhance operations. The incumbent will be accountable for enabling the department to move in a more agile manner, including development of consistent practices, development of dashboards and metrics, evaluation and implementation of software and other innovative practices, etc. Enhancing legal operations will enable the department to provide client service in a more efficient and cost effective manner. ESSENTIAL RESPONSIBILITIES Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority. Collaborate with General Counsel and committee of legal professionals to evaluate, recommend and implement software solutions, both current and additional as needed. Use technology to make the Legal Department more agile through easily accessible tools, guidelines, messaging and training that will promote quick consultation with colleagues. Lead legal’s participation in ThinkUp initiatives, lead readiness and adoption efforts and ensure return on investment. Manage and track the budgeting process for submission. Develop metrics and dashboards for review with executive leadership. Develop board presentations in partnership with executive leadership, champion internal communications including organizing departmental retreats, meetings, developing agendas, communication schedules, etc. Maintain a departmental census of individual responsibilities and areas of expertise. Monitor usage and review billing; provide recommendations on consolidation and realignment of outside legal resources. Provide recommendations with respect to staffing/hiring decisions. Explore alternative staffing models. Determine training plans and create and manage an effective on-boarding program for Legal. Partner with HR and leadership to develop cross-training, developmental opportunities and career paths for Legal personnel. Develop and promote project management expertise and practices within the department. Other duties as assigned or requested. EDUCATION Required Bachelor's Degree in Business, or relevant experience and/or education as determined by the company in lieu of bachelor's degree. Preferred Bachelor's Degree in Law or related field EXPERIENCE Required 5 years of law firm or legal operations 5 years with Project Management Preferred None LICENSES or CERTIFICATIONS Required None Preferred any Project Management SKILLS Project Management Vendor management Communications skills Change Management Executive Communications Influencing skills Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Never Lifting: 25 to 50 pounds Never Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.

This job posting was last updated on 9/15/2025

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