HighLevel

Compensation

Full Description

Job Description: • Own the architecture of HighLevel’s global onboarding program, ensuring consistency across India, US, Philippines, Mexico, and other EOR locations. • Integrate SOP-driven workflows into a cohesive, automated onboarding experience that supports scale and efficiency. • Establish standard frameworks for preboarding, Day 1, Week 1, and 30/60/90-day milestones. • Continuously evaluate processes (Darwinbox flows, WorkBright, Checkr, OnGrid, Deel/Remote) to remove friction and reduce time-to-readiness. • Ensure flawless execution of onboarding tasks including candidate setup, documentation verification, HRMS entry, background checks, IT provisioning coordination, and compliance training triggers. • Partner closely with Talent Acquisition for seamless handoff and communication. • Collaborate with IT for timely asset dispatch and access provisioning. • Work with Payroll, Benefits, and HRIS teams for region-specific requirements. • Develop and manage onboarding dashboards, reporting cycles, and quality controls. • Maintain centralized onboarding documentation, templates, FAQs, and orientation resources. • Serve as the cultural ambassador ensuring that new hires understand HighLevel’s values, communication norms, and operating culture from Day 0. • Design experiences that build community and belonging: orientation sessions, welcome messaging, manager connect, and structured feedback loops. • Gather and analyze new hire feedback (Day 1, Week 1, 30-day surveys) to drive continuous program enhancements. • Ensure adherence to all country-specific onboarding requirements, including I-9, EPF/VPF, PF/Gratuity, PIIA, EOR agreements, HIPAA/Kantola, PoSH, and other compliance tasks. • Partner with Legal and Finance to validate bonus, ESOP, and contract terms as part of the onboarding workflow. • Uphold data accuracy across Darwinbox, ADP, WorkBright, Deel, and Remote. • Create onboarding playbooks, manager guides, and training templates to drive manager accountability in Week 1 and 30-day integration. • Coach managers on leading an effective onboarding experience for distributed teams. • Collaborate with HRBPs and L&D to ensure onboarding aligns with broader people strategy. • Lead and mentor the onboarding team to ensure consistent, high-quality delivery. • Set clear goals, monitor performance, and provide regular feedback and coaching. • Manage team workload, track KPIs, and ensure adherence to onboarding timelines. • Address performance gaps and drive continuous improvement within the team. Requirements: • 8+ years of experience in global onboarding or HR operations, preferably in a fast-paced SaaS or tech environment, including at least 2+ years of team management experience • Proven experience designing and scaling onboarding programs across multiple countries and time zones. • Strong understanding of global compliance requirements and HR operational workflows. • Expertise with HR tech stacks (Darwinbox, ADP, WorkBright, Checkr, OnGrid, EOR Platforms-Deel/remote) • Stellar project management, communication, and stakeholder partnership skills. • Analytical mindset with the ability to translate data into operational improvements. • Empathy, cultural awareness, and passion for creating exceptional employee experiences. Benefits: • Play a pivotal role in shaping the first impression of every new employee across the globe. • Work in a hyper-growth SaaS environment where speed, innovation, and operational excellence matter. • Collaborate with People Ops, IT, Leadership, and cross-functional teams on high-impact programs. • Be part of a culture that values ownership, continuous improvement, and people-centric experiences.