heyiris.ai

Compensation

Full Description

Compensation: $115,000 - $130,000 OTE | Equity Package This is a hybrid role - you will be expected to be in our NYC office at least 3 days per week As a Customer Success Manager, you will serve as the primary advocate and strategic partner for our clients, ensuring they achieve maximum value from our platform. You will manage the post-sales relationship. By proactively identifying risks and uncovering opportunities for expansion, you will play a critical role in driving product adoption, long-term retention, and overall account health. Our AI-native platform is fundamentally transforming how enterprise revenue teams manage RFPs, security questionnaires, and compliance documentation—the critical bottleneck that delays deal closure and strains high-performing sales teams. We've engineered a solution that compresses weeks of manual work into minutes, delivering unprecedented speed and accuracy. Leading organizations including Corelight and BuildOps have already integrated our platform into their revenue operations. We are executing against a massive market opportunity: over $10 trillion in annual transaction value flows through RFP processes, representing virtually unlimited automation potential. Responsibilities As a full-time member of our Customer Experience team, you will play a critical role in deepening product adoption and driving long-term growth for Iris. You’ll act as the strategic advisor for our clients, ensuring they realize maximum value from our product while identifying opportunities for account expansion. Your two primary goals: Find critical areas for intervention to boost product usage and drive renewals. Hunt for growth potential and upsell opportunities to maximize the lifetime value of every account Other responsibilities: Strategize with key stakeholders to incorporate Iris into our customer’s processes and deliver tailored training and change management plans. Serve as the primary point of contact for assigned accounts, voicing their needs, and making your champions look really really good. Drive feature adoption and identify growth opportunities within existing accounts. Send them quotes. Collect commissions. Collaborate with Product and Engineering teams to communicate customer needs and feature requests (and be ready to vibe code said feature requests). We will lean on you as the voice of the customer to help us drive new features. Design and test automated customer messaging. Help us hone in on the best ways to automate the customer lifecycle. Requirements 1+ year of experience in SaaS customer success or Account Management roles. Strong preference for candidates with experience in the AI or RFP software industries. Strong technical aptitude and ability to quickly learn new software platforms – both our product and the ones we use internally. Ability to dive deep into a customer’s use case and business and recommend creative, relevant, and impactful solutions to them. Benefits Health benefits package (including medical, dental, vision) Unlimited PTO Employee Assistance Program Flexible Spending Accounts 401(k) Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.