Hexaware Technologies

Compensation

Full Description

At Hexaware Technologies, we are a leading global IT Services company, dedicated to driving digital transformation and innovation for businesses around the world. Founded in 1990, Hexaware has grown into a global trusted partner for enterprises, offering comprehensive AI empowered services including IT Consulting, Application Development, Infrastructure and Cloud Management and Business Process services. At Hexaware we are a community of creative, diverse, and open-minded Hexawarians creating smiles through the power of great people and technology. We pride ourselves on our people-centric culture and commitment to sustainability. Our diverse team of over 30,000 professionals across 30 countries is driven by a shared passion for innovation and excellence. We foster a collaborative environment where creativity and continuous learning are encouraged, enabling our employees to thrive and grow. Job description: Service Desk Analyst Florham Park, NJ 07932 (Onsite) Contract Job Description: Key Responsibilities: Technical Support: • Respond to incoming service requests via phone, email, or chat in a timely and professional manner. • Diagnose and troubleshooting hardware, software, and network issues. • Provide step-by-step instructions to resolve technical problems. • Escalate unresolved issues to higher-level support teams as needed. • Document all service requests and resolutions in the ticketing system. Customer Service: • Provide excellent customer service by maintaining a positive, empathetic, and professional attitude toward users. • Follow up with users to ensure their technical issues are resolved to their satisfaction. • Educate users on best practices and preventative measures to avoid future technical issues. System Maintenance: • Assist in the setup, configuration, and maintenance of computer systems and peripherals. • Perform routine system maintenance tasks such as software updates, backups, and security checks. • Monitor system performance and report any irregularities or potential issues. Training and Development: • Stay updated with the latest technology trends, tools, and best practices. • Participate in training sessions to improve technical skills and knowledge. • Assist in creating and maintaining user guides and technical documentation. Required Skills and Qualifications: • Proven experience as a Service Desk Agent or in a similar technical support role. • Strong knowledge of computer hardware, software, and network troubleshooting. • Familiarity with Windows, macOS, and Linux operating systems. • Proficiency in using ticketing systems and remote support tools. • Excellent problem-solving and analytical skills. • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. Customer-focused with a commitment to providing high-quality service